2011 Nissan Rogue S Cd Audio Cruise Control Only 57k Mi Texas Direct Auto on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Don't expect to hear about second-gen Nissan Leaf anytime soon

With Chevy revealing the first details of the next-gen Volt at the Detroit Auto Show last month and Tesla priming the pump for the lower-cost Model 3, we're obviously curious to hear about the next-gen Nissan Leaf. It looks like we're going to have to wait. "Of course things are in the works," Nissan's Brian Brockman told AutoblogGreen at the Chicago Auto Show last week, reminding us that the automaker has long been proud of its EV leadership. What that means in practice is that people shouldn't expect to hear anything specific about the new Leaf until we get closer to the summer, well after the New York Auto Show in April. After all, no other companies have to worry about cannibalizing existing pure EV sales, he said. The Chevy Volt is a plug-in hybrid so the now-confirmed Bolt EV that may get here in 2017 is likely to appeal to a slightly different crowd and the audience for a $30,000 Tesla Model 3 is not really the same as the one interested in today's $100,000 Model S. There are any number of other plug-in vehicles coming in the next few years, but the Leaf reigns supreme as the best-selling pure EV in the US, so forgive us if we're curious to know what's coming next, beyond that vague descriptions of it as more mainstream looking with a longer range. Related Video: Featured Gallery 2013 Nissan Leaf View 13 Photos Green Nissan Electric brian brockman

2013 Nissan NV200

Moving is not fun. On the scale of adult activities, it ranks somewhere between taxes and jury duty. Boxes need to be loaded, furniture needs to be lifted and the entire affair is typically fueled by a combination of pizza, beer and pain killers (a combo my friends affectionately refer to as "moving fuel"). It's not fun, and it's rarely easy.
While it doesn't make the activity any more enjoyable, having the right vehicle for the job is the difference between loading and unloading half a dozen times and doing it once or twice. When taken as a whole, a proper moving van can shave hours off a day of labor, not to mention untold years of physical and mental stress for those who must take to their wheels every day.
That truism was borne out once again when I borrowed a loaded Nissan NV200 SV to help my girlfriend move into her new house. The little Nissan was a comfortable and able companion throughout the day, managing everything from a mattress and box springs to countless boxes of clothes, dishes and other necessities. Throughout the day, the NV impressed not just with the amount of stuff it could fit in its cavernous back end, but with the features it had to make moving anything easier.