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Thanks to a year of free charges, Nissan Leaf sees sales increase in Texas

Nissan is pretty certain that free charging offers in the two largest metropolitan areas in Texas are substantially boosting sales of the Leaf electric vehicle. Heck, one Houston car dealer says Leaf sales have tripled because of the plan, which is run by NRG through its batch of eVgo Freedom Stations. Each of these stations has a fast-charging outlet and a standard Level 2 cord where EV drivers can plug-in without breaking out the wallet. Here's how the plan works: NRG is offering a year of free charging for those who buy or lease a Leaf in either the Houston or Dallas-Fort Worth areas. NRG has 17 stations in Houston and another 23 in DFW. Nissan pays NRG a fee for employing the program, and it's apparently paying off, Nissan's Brendan Jones told Plug In Cars. The stations are located at retailers such as Walgreens and at gas-station chains. The "No Charge to Charge" program started October 1 and runs through the end of this month. The promotion may be driving sales, but let's remember that Nissan was touting a rise in Leaf sales numbers before the free charging deal went into effect. Of course, the fun does eventually end, and folks have to start paying for the juice after that first year. Two options NRG offers are a 12-month unlimited charging plan for $39.95 a month or a year of unlimited one-hour sessions at a Level 2 a cool $59.95. Californians, there's sadly no word on Nissan or NRG bringing a similar program to the Golden State. Because we know you were wondering that.

Nissan NV400 becomes Japan's first electric ambulance

Consumer passenger cars aren't the only vehicles undergoing electric transformations. We've seen the introduction of early electric fire trucks, and now Japan is getting its first electric ambulance. It's a Nissan NV400, and it will be used by the Tokyo Fire Department at the Ikebukuro station. Though badged as a Nissan, the NV400 is at its heart a Renault Master Z.E. electric van. The powertrain is the same as the French van with a 33-kilowatt-hour battery (7 kWhs less than the base Nissan Leaf) and a 55-kW motor driving the front wheels. That translates to 74 horsepower and 162 pound-feet of torque. That doesn't sound like much, but in as dense a city as Tokyo, it's not likely the NV400 will be able to reach high speeds at all, even if it had a Hellcat engine. There are a couple of unique additions to the van to enhance its ambulance capability. One is the inclusion of a separate 8-kWh lithium-ion battery that can operate all the equipment on board for long periods of time without eating into the ambulance's range. It can even be used like a generator to provide power to external emergency equipment. Then there's the stretcher, which Nissan vaguely says is electrified to make it easier to use by the medical personnel. We presume the stretcher has an electric motor to make it easier to push around. Since neither the NV400 nor its Renault counterpart is sold here, we're not expecting to see one of these ambulances in the U.S. any time soon. But electric versions of local emergency vehicles seem like a good idea, since range wouldn't be an issue, and the torque would be useful in large vehicles. Ford is readying an electric full-size Transit, which is offered in America in gas versions. Perhaps we could see some electric Ford ambulances in the near future. Related Video:

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.