2015 Mitsubishi Lancer Es on 2040-cars

Auto blog

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2022 Mitsubishi Outlander Black Edition adds a bit of menace

The Mitsubishi Outlander is a competent SUV that's still trying to shed the stigma of the company's post-Evo doldrums. To give shoppers a reason to take a second glance, Mitsubishi has just introduced the new-for-2022 Outlander Black Edition, a trim package that, albeit largely cosmetic, adds a hint of sinister flair to its unique sheetmetal. The Black Edition builds off of the Outlander SE grade, and as such can be ordered with either drivetrain, front-wheel-drive or in Mitsubishi's Super All-Wheel Control all-wheel-drive. From there, it adds popular features like dual-zone climate control and a panoramic roof. Propulsion comes from the standard 2.5-liter inline-four mated to a continuously variable transmission. Of course, the selling point of the Black Edition is the black trim that sets it apart from other Outlanders. As such, it's treated to black 20-inch wheels that look a bit snazzier than the standard dual-finish rollers. Black trim covers the side mirrors and garnishes the door handles as well. And cabin-wise, the headliner and pillars are now finished in black. Apart from the rims, these are barely noticeable changes. The main visual difference comes in the front and rear bumper lower bumper areas that give the vehicle a statelier vibe. Oh, and the name Outlander is now spelled out in black letters across the prow. The Outlander Black Edition starts at $29,995, which is a pretty good deal considering that items like the panoramic roof and dual-zone climate control aren't even standard on the more expensive SEL trim. For certain buyers, the Black Edition will fall in the sweet spot in terms of options and features. Mitsubishi joins many other car companies that have put out Black Edition trims across their lineups. It can seem a bit frivolous, but if it brings a few more customers to the table, especially with the option mix, it will have done its job.

10 automakers shack up in Detroit hotel to talk Takata airbags

Since Takata has decided not to take the lead concerning potential issues with its airbag inflators, the automakers have. Perhaps that's unsurprising, since it's the automakers, not Takata, that will take a beating on the dealership floor if consumers decide its models are a health hazards. The Detroit News reports that Toyota, Honda, General Motors, Ford, Chrysler, Mazda, BMW, Nissan, Mitsubishi and Subaru met in a hotel conference room near the Detroit Metropolitan Airport last week to sort out a way to understand the technical issues involved. So far, faulty airbag inflators have been ruled the cause of five deaths and 50 injuries around the world, but neither Takata nor investigators understands exactly why the inflators are malfunctioning. The National Highway Traffic Safety Administration recently asked Takata to issue a national recall, Takata declined, citing a minuscule failure rate and the fact that it's still investigating the issue. Toyota and Honda then made an industry-wide appeal for "a coordinated, comprehensive testing program" that would pinpoint the problem inflators and get them replaced, and that's what the Detroit meeting was about. Numerous issues, however, will make this a long row to hoe: simply getting the parts to replace the nearly 20 million inflators in cars recalled around the world so far - even working with other suppliers - will take a years, but more importantly, no one knows if the replacement inflators currently being installed will suffer the same issue. Answers will hopefully come quickly with Takata, the ten automakers and NHTSA all independently investigating the problem.