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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2023 Mitsubishi Triton detailed with new frame, new diesel engine

The new 2023 Mitsubishi Triton is around the corner, and the Japanese company has outlined some of the many changes it's making to the truck. The more rugged-looking exterior design hides a new ladder frame, and the pickup will be powered by a new turbodiesel engine. Sold as the L200 in some parts of the world, the Triton needs to be a lot of things to a lot of different people; it can be seen towing cattle in Australia, performing rescue operations in the Alps and being used as a daily driver in rural Chile. Catering to these different audiences isn't easy, but Mitsubishi has largely retained the tried-and-true formula that has made the current-generation truck relatively popular. Mitsubishi kept the outgoing truck's tough body-on-frame construction, though it designed a new frame rather than making updates to the old one. It developed a new double-wishbone front suspension system but kept the rear leaf springs as a compromise between ruggedness and on-road comfort. And power for the next-generation Triton will come from a new turbodiesel engine designed to deliver "a higher output." 2023 Mitsubishi Triton View 3 Photos We'll need to be patient to find out what effect these changes will have on the Triton's ride quality, off-road capacity and towing figures, and technical specifications haven't been released yet. For context, the current-generation Triton's base engine on the Australian market is a 2.4-liter turbodiesel four-cylinder rated at 178 horsepower and 317 pound-feet of torque. Buyers can choose between rear- and four-wheel drive and between a manual and an automatic transmission. Single-cab, club-cab and double-cab models are part of the range in Australia. The 2023 Mitsubishi Triton will make its global debut in Thailand on July 26 at 10 a.m. local time, which is 11:00 p.m. on July 25 in New York and 8:00 p.m. on the same day in California. The truck will be sold in numerous global markets, but the United States isn't one of them. Elsewhere, the Triton will compete in the same hotly-contested segment as the new Ford Ranger and the perennially popular Toyota Hilux. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Carlos Ghosn re-arrested and thrown back in jail [UPDATE]

TOKYO — Tokyo prosecutors arrested Nissan's former chairman Carlos Ghosn on Thursday for a fourth time, on fresh allegations that cut short his brief time outside detention. Early in the morning, Ghosn was taken from his apartment in Tokyo to the prosecutors' office and then sent to the Tokyo Detention Center, the same facility where he spent more than three months following his arrest in November. He had been released on bail just a month earlier. It's unclear how long Ghosn may be detained under the latest arrest, which involves what prosecutors said was a new alleged crime. "My arrest this morning is outrageous and arbitrary," Ghosn said in a statement issued Thursday. "It is part of another attempt by some individuals at Nissan to silence me by misleading the prosecutors. Why arrest me except to try to break me? I will not be broken. I am innocent of the groundless charges and accusations against me." The prosecutors defended the move, saying the latest allegations are a new case requiring precautions to prevent Ghosn from destroying evidence. They allege $5 million in funds sent by a Nissan subsidiary to an overseas dealership were diverted to a company controlled by Ghosn. "We now have a totally different case, and we are only doing what we think is right," Shin Kukimoto, deputy chief prosecutor at the Tokyo District Prosecutor's Office, told reporters. "As a result of our investigation, we have a new case in which he must be detained, and we have appropriately obtained an arrest warrant from the court," he said. Ghosn, 65, was first arrested on Nov. 19 on charges of under-reporting his compensation. He was rearrested twice in December, including on breach of trust charges. The multiple arrests prolong detentions without trial and are an oft-criticized prosecution tactic in Japan's criminal justice system. The allegations in the most recent arrest cover three money transfers from 2015 through last year, according to the prosecutors. Kukimoto said the new allegation of breach of trust is different from an earlier charge made in January. The companies where the money was transferred to, the motives, and the alleged scheme are all different, he said. He refused to identify the three companies allegedly involved but said one company was in effect owned by Ghosn. Unlike an earlier case, in which Ghosn caused damage to Nissan to benefit himself and a business partner, this time it was merely "for his own personal benefit," Kukimoto said.