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2022 Mitsubishi Outlander revealed with concept car looks and Nissan underpinnings

The 2022 Mitsubishi Outlander is a pretty big deal for the automaker. It marks the first time since 2014 that the brand's long-running small crossover has had a thorough overhaul and not just a big facelift. It also marks the first Mitsubishi model in the U.S. to take advantage of the company's recent induction to the Nissan-Renault Alliance. The result is a crossover that combines Mitsubishi styling and tuning with mechanical bits shared with Nissan. On the outside, the Outlander looks remarkably similar to the Engelberg Tourer concept shown at Geneva two years ago. It has the huge lower headlight units, strong character lines and distinctive upright rear pillar. Compared to the old model, the new Outlander is a bit larger. It's 0.6 inch longer, 2 inches wider and 1.5 inches taller. The wheelbase is longer by 1.4 inches. Mitsubishi claims that the extra wheelbase has added another inch each for front and rear legroom. Speaking of the interior, it also mirrors that of the concept with the full-width air vent design, and squared off dash, controls and even steering wheel center. The interior is particularly striking in the SEL Touring and SEL trims shown in the gallery with diamond-stitched leather. Those models also get real aluminum trim. Lower models get either cloth or suede accents with piano black trim. Another cool feature is that the various chimes and alerts were developed in collaboration with Bandai Namco. There's no indication of whether you can opt for sounds from "Pole Position" or "Galaga." You can see some of the Nissan influence poke through, as the infotainment screen (available in 8- or 9-inch versions), the shifter and other odd buttons and switches can be found unchanged in vehicles such as the Rogue. That's not a bad thing, though, and they look right at home. The Outlander also boasts the unique feature of having a third row of seats. Various premium amenities will be available, too, such as a 12.3-inch instrument panel, 10.8-inch head-up display, three-zone climate control, heated rear seats, Bose sound system and a panoramic sunroof. Under the skin, the Outlander uses a shared platform developed by the Renault-Nissan-Mitsubishi Alliance. Though not explicitly specified, it should be the platform that also underpins the Rogue as well as the Sentra. The engine is another shared item, with the only offering for now being the naturally aspirated 2.5-liter four-cylinder making 181 horsepower and 181 pound-feet of torque.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Mitsubishi Engelberg Tourer electric crossover partly revealed in teaser

Another teaser image has been released of the new electric crossover concept eloquently named Mitsubishi Engelberg Tourer. It shows the crossover's profile, and most of the details are hidden in shadow. But with a little tweaking with some basic photo editing software, we can actually get a good look at the crossover. What we see is actually a fairly conventional-looking crossover, one that doesn't look too far from production. The greenhouse is realistically tall, and the lights aren't too fantastical. The boldest design choice is the extra thick D-pillar with a vertical line next to the side windows. Other details are creases over the wheel arches that suggest fender flares where there are none, and a fender vent accent that clearly states the crossover has an electric powertrain. We can also see it has a roof box mounted on top, which must house the off-road lights we saw in the last teaser. Considering how grounded in reality this concept is, we're expecting at least the design will appear fairly unchanged on a future Mitsubishi model. The normal Outlander would be a good bet, since that crossover is due for a complete redesign, and its proportions are similar to this concept. If this is previewing a new Outlander, expect the production model to still have an internal combustion engine along with a plug-in hybrid variant. A full electric might not be guaranteed, but would be possible, since Mitsubishi could draw on its own EV expertise from the Outlander PHEV and i-MiEV, as well as corporate ally Nissan. Stay tuned for more details when the Engelberg Tourer is fully revealed at the Geneva Motor Show. Related Video: