1993 Mitsubishi Eclipse 5 Speed No Reserve on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Scrapyard Gem: 2007 Mitsubishi Colt CZ2 5-door hatchback

YORK, England — Remember the Dodge and Plymouth Colts of 1971 through 1994? The Colt name stayed alive after that on Mitsubishis sold elsewhere in the world, and I've found a 21st-century example in a self-service wrecking yard near York, England. This generation of Colt served as the basis for the Smart ForFour, so (as promised) I'm following up a ForFour Junkyard Gem with this article about its sibling in the same knacker's yard. Like the ForFour, this car was built at the NedCar assembly plant in the Netherlands. Mitsubishi began using the Colt name in Japan back in 1962, then killed the name at home in favor of the Mirage when that car debuted in 1978. Export-market Mirages got Colt (or Champ, or Lancer and many others) badging at that point. For 2002, the Colt returned to Japan with a brand-new platform, and that's the generation we have here. The engine here is a 1.5-liter Mercedes-Benz turbodiesel, rated at 95 horsepower and 155 pound-feet. A 148-horse turbocharged gasoline-burning Mitsubishi 1.5 was available in the UK as well. The transmission is a five-speed manual. A six-speed automatic was an option. It's a small car but not microscopic; its wheelbase is just over 98" and its curb weight is about 2,500 pounds. The tall roof gives it great storage capacity, a trick often seen in kei vans. This generation of Colt continues to be sold in Taiwan through the present day, as the Colt Plus. In Europe, an all-new Colt based on the Renault Clio was launched last year. It was cheap. In Japan, cuteness was played up in Colt commercials.  

Jeep Wrangler and Mitsu PHEV driven, and Ford is up to something | Autoblog Podcast #539

On this week's Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Green Editor John Beltz Snyder and Associate Editor Joel Stocksdale. We talk about driving the 2018 Jeep Wrangler and Mitsubishi Outlander PHEV we had at our office. We speculate about the Ford Maverick and Michigan Central Station, talk Porsche Cayenne E-Hybrid news, and help spend a listener's money on a pair of vehicles. Autoblog Podcast #539 Your browser does not support the audio element. Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars in the office: Jeep Wrangler and Mitsubishi Outlander PHEV Ford trademarks Maverick and Timberline Ford to buy Michigan Central Station? Porsche Cayenne E-Hybrid details Spend my money Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Green Podcasts Rumormill Ford Jeep Mitsubishi Porsche Car Buying Used Car Buying Crossover SUV Electric Hybrid Luxury Off-Road Vehicles michigan central station