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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Mitsubishi says 2016 Outlander PHEV for US 'will be completely different'

While attending the Pikes Peak International Hill Climb with Mitsubishi we got a chance to speak to three Mitsubishi Motors North America (MMNA) executives about the Outlander PHEV, how the brand is strengthening its lineup and how it plans to promote that.
The Outlander PHEV that's quickly and quietly rolling off lots in Japan, Europe and Australia right now is not the same model we're going to get when it arrives in Fall 2015, with MMNA Executive Vice President Don Swearingen and US PR chief Alex Fedorak telling us that "it will be completely different." It can probably be viewed as the next-generation vehicle, part of the "major restyle in 2016" that will reskin the model in the new design language being applied to the brand's crossovers.
Its hybrid system is being tuned for more refinement, and the same work being done on the interior.

Mitsubishi is auctioning its entire UK heritage fleet with no reserve

Mitsubishi will exit the United Kingdom in the fall of 2021 after struggling for several years, and its losses can be your gain. Before it leaves, it will auction its fleet of 14 beautifully-preserved classic models with no reserve. There are 14 classics that need a new home, and the collection includes something for everyone. Enthusiasts can bid on a 1974 Lancer 1400 that stands out as the first Mitsubishi ever registered in the United Kingdom. It was displayed at the 1974 edition of the British Motor Show, and it's bid to 15,000 pounds (around $20,800) as of writing. Another 47-year-old classic is a Colt Galant 2.0 imported to the United Kingdom in the spring of 1974 and used as a demonstrator to recruit dealers. It's currently sitting at 5,000 pounds, which represents about $7,000. For something quicker, there are several versions of the Lancer Evolution to choose from. One is a 2001 model signed by pilot Tommi Makinen. Another is a 2015 FQ-440 MR, a limited-edition model built in 40 examples to send off the nameplate. There is also a 2008 Evo, and a 2007 model built to Group N rally specifications. It competed in the British Rally Championship in 2007 and 2008. Alternatively, a Galant-based rally car is up for grabs, too. Coupes are relatively well represented, with a 1988 Starion whose engine was recently overhauled, and a 1992 3000GT. Performance is only one part of the Mitsubishi story, however; off-roading is another, and there are several SUVs to choose from. Mitsubishi is selling a 1987 short-wheelbase Shogun, which was sold as the Montero in the United States, a 2000 Shogun, and an L200 Desert Warrior pickup. Our favorite of the lot is a 1983 Jeep J27, which, as its name implies, was produced under license from Willys. It was given a full restoration in the 2000s. Mitsubishi is also selling a 7/10-scale replica of the Model A. Finally, it's letting go of numerous personalized plates, and it's parting with a 2015 Outlander finished in Glacier Blue and showing approximately 1,800 miles. Bidding started on April 1, 2021, and each auction is scheduled to end on April 30, 2021. If you want to bag one of Mitsubishi's classics, visit the Auto Auction website to place a bid and keep your fingers crossed. The collection is located in England, but many of the cars are old enough to be imported to America and registered in most states.