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Hendrick Chrysler Dodge Jeep RAM, 1624 Montgomery Hwy, Hoover, AL 35216

Hendrick Chrysler Dodge Jeep RAM, 1624 Montgomery Hwy, Hoover, AL 35216
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2019 Mitsubishi Eclipse Cross Quick Spin Review | Space and power make it worth your consideration

Thu, Aug 8 2019

The subcompact crossover market is one of the fastest growing segments in the industry. That can make it tough to stand out. Some highlight style, like with the Hyundai Kona and Jeep Renegade. Some go for a bargain focus such as with the Nissan Kicks. Our subject in this case, the 2019 Mitsubishi Eclipse Cross, earns a look for its remarkable space, strong powertrain and generally good value. The Eclipse Cross's spaciousness is its ultimate party trick, especially for its small size. From the driver's seat, your 5-foot 11-inch and somewhat heavy author could find a very comfortable driving position with loads of head room and leg room. The seating position is high with loads of visibility. The generous headroom also keeps you from feeling like you're sitting on top of the car. The front seats don't have much shape to them, but the cushions are thick and soft enough that they're plenty comfortable. I was also surprised at how easy it was to get in and out of the Eclipse Cross. The door opening is quite large, thanks to a high roof and reasonably low floor, plus the relatively high seat. This kind of easy ingress and egress I don't see often except for in minivans such as our long-term Chrysler Pacifica. More impressive than the space in the front is the space in the back. I could sit behind myself with a few inches to spare in front of my knees. I can't even say that about many comparably-sized cars let alone the current crop of cramped crossovers. The back seats are flat and firmer than I would like, but they do recline and can slide fore and aft to make more room for cargo or passengers. All of this fits into a package that's about 5 inches shorter than a Honda Civic hatchback, one of the most spacious small cars on the market. Cargo space is close to the Civic, too. With the seats up, it's slightly behind the Honda at 22.6 cubic feet (22.1 for our SEL with the subwoofer and moonroof) versus 25.7. But with the 60/40 split seats folded, the Eclipse Cross jumps ahead with 48.9 cubic feet versus the Civic's 46.2. The rest of the interior is less impressive. The plastics, while varied in texture and finish, are cheap and hard. The infotainment offers two ways to interact with it, either with the touchscreen or a touch pad, but neither is great. The touchscreen is far away, and the touch buttons on either side are annoying, and the touch pad is only slightly better than the terrible Lexus touch pad interface.

Car owners getting more irritated with their repair experiences, study says

Thu, Mar 9 2023

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2015 Mitsubishi Outlander Sport Quick Spin

Thu, Oct 22 2015

The Mitsubishi Outlander Sport is not new. It is also not sporty. Despite it all, the Outlander Sport is selling better than ever. Between 3,000 and 5,000 people take one of these crossovers home each month. That's good for Mitsubishi, a company clinging to life in the US market. But the Outlander's sales are a mere blip; that's about a week's worth of handshakes and signatures on Ford Escapes, at best. Until new product arrives, this is the stuff Mitsubishi has on the ground to sell, and the company has said it's committed to sticking around. That means I got to spend some time recently with a 2015 Outlander Sport SE with AWC (All-Wheel Control – you know, all-wheel drive). There are updates and changes for 2015, including an available 168-horsepower, 2.4-liter engine for ES and GT models, revised CVT, LED running lamps, thicker glass, better sound insulation, and electric power steering. But because I drove an E, I was locked into the 2.0 liter engine. It's the 4B11, a version of the GEMA engine, co-developed with Hyundai and DaimlerChrysler back in the Cretaceous. Driving Notes The most amazing thing I found after a week with the Outlander Sport is that it can bend the laws of physics. This is not a compact crossover so much as it's a time machine. Swing that door shut, and every trip takes place in 2008. Styling is pretty good. There's not a bad line on the Outlander Sport. It sits right on its relatively short wheelbase, and looks good doing it. I had low expectations for the powertrain. Most of my GEMA engine experienced comes from time with the Jeep Compass and Patriot, which are horrific NVH factories. Mitsubishi's version of this engine is more refined, and has a healthy 148 horsepower and 145 pound-feet of torque. The CVT has been revised to mimic the action of a seven-speed transmission. Why bother? The simulacrum doesn't hold. It's the typical 70/30 CVT split: unobtrusive 70 percent of the time, slippy and weird the other 30 percent. That same 70/30 split applies to on-road behavior. Most of the time, the Outlander Sport drives decently. Those other times, it just wants you to chill. Structural rigidity isn't up there with the segment leaders. Road noise is still higher than I'd have liked. This car has the single worst infotainment system I have ever experienced. Totally refused to pair with my phone, ever. This is not an isolated case for a Mitsu with this headunit.