2008 Mitsubishi Eclipse Gs Coupe 2-door 2.4l on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2021 Mitsubishi Outlander PHEV Road Test Review | Improved but falling behind

You can’t tell by looking at it, but the 2021 Mitsubishi Outlander PHEV is a thoroughly upgraded version of the plug-in crossover that initially debuted in the United States for the 2018 model year. Yes, despite the fact that there is a completely new, from-the-ground-up version of the gas-only Outlander for 2022, the previous generation soldiers on in its plug-in hybrid form for at least the next couple of model years as the engineering team puts the finishing touches on an edition based on the new platform. Still, thereÂ’s a lot of new bits and pieces under the skin that make this a better and more useful electrified SUV than before. A new 2.4-liter four-cylinder engine replaces the previous 2.0-liter, bumping power to 126 horsepower and 148 pound-feet of torque. It join forces with upgraded electric motors to send as much as 221 hp to all four wheels. That's a 31-horsepower increase over the old Outlander PHEV.  Most of the time, the gasoline engine sends its power to the battery pack, leaving motive force to come from the two electric motors. Up front is a motor that delivers 60 kilowatts (around 80 hp) and 101 lb-ft; at the rear is a second motor that spins out 70 kilowatts (94 hp) and 144 lb-ft. That rear motor is up 10 kilowatts over the old version, which is significant. Electric range is boosted from 22 to 24 miles thanks to a 13.8-kWh battery in place of the old 12-kWh pack. These powertrain enhancements make the 2021 Outlander PHEV feel quicker around town than the old one while simultaneously improving its efficiency. Win/win. There are Eco, Save, Charge, Normal, and Sport driving modes, and they all make sense with the possible exception of Sport, since this is very much not a sporty sport utility vehicle. Save mode preserves the battery packÂ’s current state of charge in case you want to choose when to unleash your electrons (stop-and-go city driving after a lengthy highway commute, for instance), and Charge mode keeps the engine running to top off the battery pack while the vehicle is driven. We mostly left the vehicle in Normal mode and let it choose how to dole out the power. The overlying theme of the 2021 Outlander PHEV is one of peace and serenity. ItÂ’s quiet inside, and the electric motors provide a smooth driving experience with softish initial power that gains steam as the vehicle gets to normal around-town speeds. There arenÂ’t any gear changes, so the powertrain always feels smooth.

Mitsubishi teases 2016 Outlander ahead of New York debut

Mitsubishi really disappointed lots of people at the 2015 Chicago Auto Show when it initially teased "The Return of a Legend." That over-hyped unveiling was really just the North American debut of the GC-PHEV, first shown at the 2013 Tokyo Motor Show. The Japanese automaker is getting a second chance to impress with its hook to "Come See the New Face of Mitsubishi Motors" at the New York Auto Show on April 2. Maybe the company can do a little bit better this time, even if the surprise is already spoiled. Mitsubishi announced that it would unveil the refreshed 2016 Outlander in the Big Apple a month ago in Chicago. It's almost certainly the vehicle on display on the brand's invitation, above. While the single shot shows off a design very reminiscent of the current model, earlier spy shots indicate changes are in store for both the front fascia and much of the rear end. A look in the vein of the Outlander PHEV Concept-S from the 2014 Paris Motor Show seems likely. The restyling is also rumored to be timed with the plug-in hybrid version's US debut. However, after that vehicle's multiple delays, it might be best to wait and see.