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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

Mini nixes plans for 7-seater, Countryman to stay largest model

Contrary to popular belief, it seems that Mini's growth plans do have a limit both in size and number of models. During the 2014 Geneva Motor Show, it unveiled the six-door Clubman concept (pictured above) that was 4.4-inches longer and about two-inches wider than even the current Countryman crossover. Mini design chief Anders Warming says that this is the new size limit for its models, and the BMW subsidiary isn't building a larger, seven-passenger vehicle above the current Countryman.
"We won't build anything bigger than the Countryman, not at this moment. You should be able to park a Mini in a city, so a Countryman or this new Clubman is as big as it should be," said Warming to Auto Express in Geneva. Rumors going back to last November, pegged the Mini as developing an even larger vehicle to take on mainstream CUVs.
While Warming is ruling out a bigger Minis for now, a smaller one like the Rocketman concept still might be in the cards. He said that the project has been warmly received but still had to be investigated because "it's a numbers game." So if bigger Minis aren't coming, there still might be a slim chance for a smaller one.

Mini Countryman Boardwalk limited edition strolls into the 2021 lineup

Mini released several limited- and special-edition variants of the Hardtop for the 2021 model year, but it's not forgetting about the bigger Countryman. It announced a new version of the crossover named Boardwalk that stands out with an eye-catching shade of blue borrowed from its smaller sibling, among other visual tweaks. If the Boardwalk looks familiar, it's because the metallic Deep Laguna blue was inaugurated by the Convertible Sidewalk edition (pictured in the gallery) introduced for the 2020 model year and sold globally in limited numbers. It was added to the Countryman lineup by popular demand, according to the BMW-owned firm, and its leap from the Sidewalk to the Boardwalk was accompanied by black paint on the roof and on the door mirrors. Mini pointed out its stylists drew inspiration from a boardwalk's wooden planks to design the emblems they put on both fenders. Edition-specific logos also appear on the roof, on the sill plates, and on the dashboard. Globally, the edition can be paired with the Cooper and the Cooper S. Mini confirmed to Autoblog that the Boardwalk will be sold in the United States, but it hasn't revealed how many examples it will send here, or how much the model will cost. We've asked, and we'll update this story if we learn more. Updated for the 2021 model year, the Countryman won't remain Mini's only crossover for much longer. Executives announced plans to realign the model range during the 2020s by putting a bigger emphasis on crossovers. One of the two upcoming high-riding cars will be a Countryman-sized electric models, while the other will arrive as a bigger people-mover that will allegedly ride on BMW's modular CLAR platform. Related video: