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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

More stick shift models added to MINI's 2024 lineup

While automotive journalists have called in recent years for their industry and consumers to “save the manuals," their campaigns for manual transmissions have fallen mostly on deaf ears. Except at MINI. No surprise. The take rate for a stick shift in a Mini is said to be 18% to 20%, and in John Cooper Works models, it's more like 40%. The figure for the auto industry in general is 1.4%, meaning that driving stick is all but a lost art — unless you're driving a Mini, or say, a VW GTI or Golf R. In a presentation this week detailing the changes and specifications of MINIs for the 2024 model year, one revelation stands out: additional hardtop and convertible models that can be ordered with stick shifts. Specifically, the list includes MINI Cooper convertible, the Cooper S ragtop, the Cooper four-door hardtop and four-door Cooper S. Production of those cars is scheduled to begin in March. In November, MINI USA, which is part of the BMW organization, announced the return of manuals in its Cooper, Cooper S and John Cooper Works 2-door hardtops. Here's a pricing breakdown: Regarding other updates announced, MINI will continue to offer “special” editions — Untamed, Untold and Resolute — that launched a year ago and received additional enhancements in November that included new body colors, interior upholsteries, and engine variants. These three editions can be had on the respective models equipped with the Iconic Trim. MINI also says it will reintroduce the base Classic Trim to all Hardtop, Clubman, and Countryman models, and the Signature Trim will feature MINI Navigation as included equipment, with Advanced Real Time Traffic Information built in. In December, the company introduced a pair of tricked-out convertibles named the "Seaside Edition" that can be optioned in Nanuq White or Caribbean Aqua colors. Those models should be hitting dealers right about now, MINI says. 

Mini teases one-box concept — a Mini-van

Mini appears poised to unveil its first van concept if this just-released teaser image is anything to go by. The brand showed a teaser image for the Vision Urbanaut on Twitter, calling the vehicle "an urban oasis." https://twitter.com/MINI/status/1328352146224418816?s=20 Mini previously offered a panel-van version of the Clubman, but the Urbanaut concept appears to be a much differerent one-box design. Its ultra-short frontal area suggests it does not utilize the current Mini platform. Instead, this is likely an EV, with its batteries packaged under the floor. The concept, then, could also debut a new dedicated EV platform for Mini. (Mini's current electric car, the Cooper SE, is a battery-powered version of the standard Mini hardtop.) Based on its profile, the Urbanaut concept does not appear to be a preview of any of the future models the brand has recently discussed. Those include two new crossovers, a BMW X1–sized model that revives the Paceman nameplate and a second entry built on BMW's RWD platform and possibly called Traveler. However, the brand also mentioned adding more EVs, and that could be where the Urbanaut fits in. Of course, the Urbanaut also could end up going nowhere, like the Rocketman concept that failed to launch. Still, a tiny-sized van does strike us as an intriguing and brand-correct new model for Mini — certainly more so than another large-ish crossover. We'll be interested to learn more about the Urbanaut. Related Video: