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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Recharge Wrap-up: Mercedes stationary batteries, 2015 E-Mazing Race

Mercedes-Benz is following Tesla's Powerwall in selling stationary batteries for home, business, and industrial solar energy storage. The lithium-ion batteries will come in 2.5- and 5.9-kWh capacities, and can be linked together. Daimler's vehicle battery technology, "has proven to work for millions of driven kilometers in the toughest environments of heat and cold, which makes it the best candidate also for stationary use," says Harald Kroeger of Mercedes-Benz. Pricing is unavailable as of yet, but Mercedes promises "competitive" pricing when the batteries go on sale at the Intersolar trade fair (June 10 through 12) in Munich, Germany. Read more at Automotive News, or in the press release below. The third running of the E-Mazing Race competition for electric vehicles is underway in Canada. The race challenges drivers to earn the most points by charging at Sun Country Highway charging stations in a month. Contestants needn't have been at the official starting point nor cross the finish line; they just needed to sign up and download the race app to participate. More remote charging stations offer more points when charging, and participants can also win prizes for photos and using social media. The 2015 E-Mazing Race, which began May 27 and ends June 24, is meant to raise awareness of electric vehicles. Sun Country is working on expanding its EV charging infrastructure in the US, so don't be surprised to see the race encompassing most of North America in the future. Read more at Green Car Reports. Linde has opened a new hydrogen fueling station in Innsbruck, Austria. The station, located in the popular destination city that has twice hosted the Winter Olympics, will allow hydrogen-powered vehicles to cross the Alps and travel between Italy and Germany. The station is capable of 700-bar refueling and can fuel six cars per hour. It was built as part of the HyFive project to create hydrogen fueling infrastructure across Europe to facilitate the rollout of fuel cell vehicles. It is the second public hydrogen station in Austria. Read more at Green Car Congress, or in the press release below from Linde.

A 1985 Ford Escort for $915,000? If it was owned by Princess Diana

What makes a used car worth more than the car itself? If it was owned by John Lennon. Or Muhammad Ali. Michael Schumacher, perhaps, or Stirling Moss. This year’s edition from the Hagerty organization of its “Power List” makes for amusing reading even if youÂ’re not on it. But you can make believe that you are. Essentially, the list, which was launched only last year, tracks the impact of celebrity ownership of a vehicle on its value, as measured by its worth at auction. Nearly 400 sales of celebrity cars and bikes have been analyzed from around the world by Hagerty using market data and “expert” analytics. Hagerty is aware, certainly, that famous folks — from royalty, sports, movies and music — grab gobs of attention from ordinary people. ThatÂ’s why the 2023 Power List comprises these categories: Art Cars, Racing Drivers, Movies and TV, Musicians, Royalty, Screen Stars, Sporting Icons. But you don't have to be a rock star or a F1 pilot to get listed: Princess Diana, besides an Escort Turbo RS that she owned between 1985 and 1988, numbered a convertible 1994 Audi 80 Cabriolet and a Jaguar XJS Cabriolet among her rides. HereÂ’s a look at some of the more notable entries: Racing driver category: In pole position was an unlikely titleholder, a 1976 Ford Bronco. This was the car bought new by legendary Canadian Formula 1 driver Gilles Villeneuve and untouched since his death; it sold at the Aguttes auction in Paris last December for $148,000, a huge 210% increase over the $47,800 that Hagerty would value a regular example in the same condition. Just a note: The list doesnÂ’t include race cars, only vehicles kept privately by the drivers. Musicians: A 1974 Rolls-Royce Silver Shadow had been Freddie MercuryÂ’s personal chauffeur-driven transport from 1979 until his death in 1991. Without celebrity ownership, Hagerty would value the Silver Shadow at a lowly $9,500, a car that would take a lot of time, effort and money to restore properly. But add in MercuryÂ’s aura and bids ended at $362,500. “ItÂ’s no surprise that MercuryÂ’s car dominated our Musicians list on the 2023 Hagerty Power List,” the company said. Movies and TV: For those readers now emerging from hibernation since 1968, the news is that the historic Highland Green Mustang from “Bullitt” remains at the top of the Power List for the second year running.