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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

A car writer's year in new vehicles [w/video]

Christmas is only a week away. The New Year is just around the corner. As 2014 draws to a close, I'm not the only one taking stock of the year that's we're almost shut of. Depending on who you are or what you do, the end of the year can bring to mind tax bills, school semesters or scheduling dental appointments. For me, for the last eight or nine years, at least a small part of this transitory time is occupied with recalling the cars I've driven over the preceding 12 months. Since I started writing about and reviewing cars in 2006, I've done an uneven job of tracking every vehicle I've been in, each year. Last year I made a resolution to be better about it, and the result is a spreadsheet with model names, dates, notes and some basic facts and figures. Armed with this basic data and a yen for year-end stories, I figured it would be interesting to parse the figures and quantify my year in cars in a way I'd never done before. The results are, well, they're a little bizarre, honestly. And I think they'll affect how I approach this gig in 2015. {C} My tally for the year is 68 cars, as of this writing. Before the calendar flips to 2015 it'll be as high as 73. Let me give you a tiny bit of background about how automotive journalists typically get cars to test. There are basically two pools of vehicles I drive on a regular basis: media fleet vehicles and those available on "first drive" programs. The latter group is pretty self-explanatory. Journalists are gathered in one location (sometimes local, sometimes far-flung) with a new model(s), there's usually a day of driving, then we report back to you with our impressions. Media fleet vehicles are different. These are distributed to publications and individual journalists far and wide, and the test period goes from a few days to a week or more. Whereas first drives almost always result in a piece of review content, fleet loans only sometimes do. Other times they serve to give context about brands, segments, technology and the like, to editors and writers. So, adding up the loans I've had out of the press fleet and things I've driven at events, my tally for the year is 68 cars, as of this writing. Before the calendar flips to 2015, it'll be as high as 73. At one of the buff books like Car and Driver or Motor Trend, reviewers might rotate through five cars a week, or more. I know that number sounds high, but as best I can tell, it's pretty average for the full-time professionals in this business.

Brabus-tuned Mercedes G500 4x4 is an over-powered off-roader

Even from the factory, the Mercedes-Benz G500 4x42 is an off-road bruiser that's good for 415 horsepower and 450 pound-feet of torque. Apparently, those already meaty figures just aren't enough for the power-hungry folks at Brabus. The company's new tuning kit for the twin-turbo 4.0-liter V8 pushes things up to 493 hp and a prodigious 523 lb-ft of twist. On top of the grunt, buyers can order a heap of extras to make the SUV look a whole lot meaner. They're all going on display at the 2015 Frankfurt Motor Show. The heart of Brabus' power upgrade is its custom control module to tweak the engine management, and the result is adjusted boost pressure and the mapping for the fuel injection and ignition. There's also a stainless steel exhaust with butterflies that vary between "Sport" and an appropriately named "Coming Home" mode at the press of a button. The chrome tailpipes add an extra visual pop, too. The G500 4x42 rides on off-road tires, and even after Brabus' big boost, it's not lightning quick. The run to 62 miles per hour now takes 6.9 seconds, and the rubber also mandates a top speed limited to 130 mph. For buyers really looking to show off, Brabus has a wild body kit for the G500, too. It includes new lower bumpers and polished underbody guards. Meanwhile, the hood grows a scoop, and the headlight update adds black-tinted Xenon lights with LED turn signals to replace the units usually on the fenders. Inside, a mix of quilted leather, Alcantara and bright red stitches finishes off the brash tweaks. World premiere at the IAA 2015 BRABUS refines the Mercedes G 500 4x42 368 kW / 500 HP, 710 Nm of torque and exclusive BRABUS luxury appointments for the extreme off-roader Mercedes G 500 4x42: the new special model of the G-Class is designed for maximum off-road capabilities and offers the perfect basis for exclusive refinement a la BRABUS (Brabus-Allee, D-46240 Bottrop, phone +49 / (0) 2041 / 777-0, fax +49 / (0) 2041 / 777 111, Internet www.brabus.com). This includes an increase in the power output of the twin-turbo V8 to 368 kW / 500 HP (493 bhp) and a boost in its peak torque to 710 Nm (523 lb-ft). As a result, the tuned off-roader sprints from rest to 100 km/h (62 mph) in just 6.9 seconds. Due to the all-out off-road tires, the top speed is limited electronically to 210 km/h (130 mph). The spectacular appearance of the all-wheel-drive car is bolstered further by a high-end BRABUS paint finish and targeted BRABUS bodywork modifications.