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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

European automakers overstate fuel economy by 40% on NEDC cycle

Volkswagen is apparently not alone among European automakers when it comes to giving out funny emissions or fuel economy numbers. It turns out that pretty much everyone across the Pond is doing it. So much, in fact, that, on average, the difference between European vehicles' fuel-economy and emissions figures and real-world driving results is about 40 percent, Bloomberg says, citing a report from Brussels-based Transport & Environment. Yes, 40 percent. Mercedes-Benz was the worst offender, as the Daimler division on average overstated its vehicles' fuel economy by 48 percent, said the study, which used data from International Council on Clean Transportation (ICCT). That automaker isn't exactly a world-beater for fuel economy in the US. In fact, two of its models, the Mercedes-Benz G 63 AMG and the G550 (pictured), showed up on the American Council for an Energy-Efficient Economy's (ACEEE) annual list of cars that are "meanest" to the environment. "The information provided by manufacturers on fuel consumption is based on the NEDC test cycle, which is prescribed by law and conducted in a laboratory. Since real driving conditions generally deviate from conditions in the laboratory, the consumption figures can also deviate from the standardized figures. Since T&E has unfortunately not published the test conditions used in its study, it is not possible to provide a useful analysis of the test results," Mercedes-Benz wrote in an e-mailed statement to Autoblog. "The data pool used also does not allow a thorough scientific assessment. Mercedes-Benz emphatically supports the introduction of the WLTP (Worldwide Harmonized Light Vehicles Test Procedure). This is supposed to replace the NEDC with the aim of bringing the rated fuel consumption and the actual consumption closer together. We also actively support the dialog between industry (ACEA) and the authorities, and are in regular contact with the EPA and the ARB in the US." The ICCT is the group that helped spur the investigation that led to the Volkswagen diesel-emissions scandal we're all still talking about, so it shouldn't expect Christmas cards from the largest German automakers this year. This new study came from data taken from about 600,000 cars. That's a lot of funky air floating over Rome. The overstatements were pretty widespread, too. The fuel-economy of the BMW 5 Series was overstated by almost 50 percent, as was the Peugeot 308's.

Aston or Bust? Maybach's fate to be decided next month

2011 Maybach 62 - Click above for high-res image gallery
What will become of Maybach? That question has been rattling around the halls of Daimler headquarters in Stuttgart for some time now. But all questions will be answered, and answered soon: according to reports, the German automaker is currently evaluating prototypes and propositions for its top-end marque, and will make its decision next month.
So, what are the options? On the one hand, Daimler could kill the Maybach brand altogether. It was a notion ill conceived and even more poorly executed, taking an old platform and building a new flagship atop it. In that way, it was sort of like the Chrysler Crossfire, only far more costly to both the buyer and manufacturer. On the other hand, Daimler could opt for the long-time-coming proposition of contracting the production (and possibly much of the development) of a new generation of Maybachs to Aston Martin.