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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Three automotive tech trends to watch in 2018 and beyond

Every year, technology plays a bigger and bigger role in the auto industry. To put things in perspective, 10 years ago iPod integration and Bluetooth were cutting-edge in-car innovations, and smartphones and apps weren't yet a thing since the first iPhone was only about six months old. And I can't recall anyone talking about autonomous cars. Compare that to today, with mainstream coverage of the auto industry dominated by autonomous technology, along with electrification and almost every move made by Tesla. These three topics were the most significant trends of car tech in 2017 and I believe they will continue to shape the auto industry in 2018 and beyond. Let's examine them. Full Autonomy Gets Closer to Reality While there were many developments this year that indicate we're inching closer to fully autonomous vehicles, I was behind the wheel for hours to witness one of them. In October I had the chance to test Cadillac Super Cruise on a 700-mile, 11-hour drive from Dallas to Santa Fe – and had my hands on the wheel for maybe 45 minutes max throughout the entire trip. Super Cruise is far from making the Cadillac CT6 or any GM vehicle fully autonomous, and has limitations such as functioning only on pre-mapped main highways. While it simply adds a layer of lane centering to adaptive cruise control, the technology will go a long way in making mainstream drivers more comfortable with letting machines take over. On a separate front, GM is pushing ahead with fully autonomous vehicles and announced last month that it plans to launch of fleets of self-driving robo-taxis in several urban areas in 2019. While most automakers are also in the race to make autonomous cars a reality, GM's turbocharging of its efforts appeared to be in response to Waymo, which announced just weeks earlier that its Early Rider Program in the Phoenix area would go completely driverless. The Early Rider Program launched last April, offering the public a chance to ride in Waymo's autonomous Chrysler Pacifica minivans. In this new phase of testing, Waymo is using its own employees as guinea pigs instead of the public while the vehicles operate without a human behind the wheel, and takes another giant step forward for fully autonomous driving.

Brabus 600 brings a dose of black subtlety to Frankfurt

The latest AMG-fettled C-Class from Mercedes-Benz is a wonderful thing. It's turbocharged heart may displace just 4.0 liters, but that forced-induction powerhouse spits out 503 ponies and 516 pound-feet of torque. That's enough to satisfy even the most power-mad compact luxury sedan junkie, right? Apparently not, as the Brabus 600 now exists in this world, and it just debuted at the 2016 Frankfurt Motor Show. As its name suggests, the turbocharged wick has been increased up to 600 horsepower (or 591 if you're not metric) and 590 lb-ft of torque. Shuttled through all four wheels via a seven-speed automatic transmission, that's enough gumption to push the Brabus 600 to 62 miles per hour in 3.8 seconds, which is a tenth quicker than the regular Mercedes-AMG C63 S sedan. Top speed nudges up from 180 mph to 186, or an even 300 kilometers per hour. Of course, this wouldn't be a proper Brabus if it didn't sport a bunch of body modifications, and the 600 doesn't disappoint. There are diffusers, spoilers, and wings galore in clear-coated carbon fiber with either a matte or shiny surface, depending on the buyer's preference. All of that looks pretty cool, but we're less smitten with the oversize fender outlets. Aluminum monoblock wheels measuring 20 inches in diameter and fitted with carbon accents round out the body kit. Inside, Brabus fits the 600 with a custom leather interior that can be tailored for each buyer. A new speedometer that goes to 340 kmh (211 mph), redesigned aluminum paddle shifters, and, of course, stainless steel scuff plates with a color-changing Brabus logo. Because who doesn't love subtlety? If you want to know more, there's a full press release down below. But what you really need to do is scroll through the image gallery above to take it all in. Enjoy. Related Video: World premiere at the IAA 2015 New from BRABUS: 600 horsepower, 800 Nm and 300 km/h for the Mercedes C 63S A rated power output of 441 kW / 600 HP (591 bhp). A peak torque of 800 Nm (590 lb-ft). A sprint time of 3.8 seconds from 0 – 100 km/h (62 mph). A top speed of 300 km/h (186 mph). And exclusive sporty options from aerodynamic enhancement and wheels to the suspension and the interior: At the 2015 IAA in Frankfurt am Main, BRABUS (Brabus-Allee, D-46240 Bottrop, phone + 49 / (0) 2041 / 777-0, fax + 49 / (0) 2041 / 777 111, Internet www.brabus.com) presents an extensive tuning program for the new Mercedes C 63S in a world premiere.