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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes-AMG GT and C63 to serve as F1 safety, medical cars

Mercedes has spent nearly 20 years providing the safety and medical cars for Formula 1, so it was hardly a shock when the company announced that the new Mercedes-AMG GT and C63 AMG S Estate would serve as ushers in the F1 circus. The two turbocharged monsters replace the old SLS AMG safety car and C63 AMG wagon medical car, which have served in one trim or another since 2010 and 2008, respectively. The biggest change for either car is, of course, the lightbar. It's been mounted atop a carbon-fiber hoop on the AMG GT that Mercedes says optimizes airflow to that big rear wing. Meanwhile, the location of the lights was confirmed via wind tunnel testing. In the cockpit, two iPads allow the AMG GT's passenger, fuel analyst Peter Tibbetts, to monitor the race's world feed while also keeping an eye on race data. The tablets stay connected via an in-car, wireless internet connection. Changes for the C63 S wagon are less extensive. It gets a lightbar and the usual signaling systems in the headlights and taillights, while the cargo compartment includes both a respirator and a defibrillator, to manage more serious medical emergencies. As with the AMG GT, the C63 is finished in F1's traditional silver safety/medical car livery. Beyond these changes, both vehicles are just as potent as those that can be purchased at dealers. Both cars feature a 4.0-liter, 510-horsepower, twin-turbocharged V8, while a seven-speed AMG Speedshift transmission dispatches the grunt with lightning-quick shifts. So equipped, the AMG GT will hit 60 in 3.8 seconds and the C63 can get there in 4.1 seconds. Check out the full gallery of both cars, decked out in their F1 liveries, available up top. Related Video: Mercedes-AMG GT S and C 63 S in action for the 2015 Formula 1® season: Maximum safety, maximum performance Affalterbach, Mar 06, 2015 Baptism of fire on the race track: The GT S and the C 63 S – the new high-performance cars from Mercedes-AMG - provide for maximum safety in the 2015 FIA Formula One World Championship™. At the first Grand Prix in Melbourne, Australia (12 to 15 March 2015) the GT S will debut on the race track as the Official Safety Car of the FIA Formula One World Championship™. As the Official Medical Car of the FIA Formula One World Championship™, the C 63 S Estate will be on hand to provide fast emergency medical care. Mercedes-AMG has been active continuously at the pinnacle of motorsport since 1996.

Mercedes-AMG gears up for 2016 DTM with new C63 Coupe

Mercedes was once a force to be reckoned with in DTM. The Silver Star marque won six drivers' championships and nine constructors' titles since the modern Deutsche Tourenwagen Masters series rebooted in 2000. But though it's currently leading the standings, the last time it won the championship was in 2010. Audi and BMW have traded bragging rights each year since. What you see here, then, is the vehicle by which Benz hopes to recapture its former glory in the German tin-top racing series. Presented alongside the Edition 1 at the Frankfurt Motor Show, the new touring car is based – stylistically at least – on the new C63 AMG Coupe, but is designed specifically for the race track. Underneath the largely carbon-fiber bodywork sits a 4.0-liter V8 engine driving 483 horsepower and 369 pound-feet of torque through a six-speed sequential gearbox to the rear wheels. It's suspended by pushrod-actuated by double wishbones and features a mechanical diff (but no traction control) and carbon-ceramic brakes (but no ABS). In short, the new C63 is all business. And it looks about ready to take on Germany's most famous racing circuits and those of some of its neighbors – from Hockenheim, the Nurburgring, and the EuroSpeedway Lausitz to Zandvoort, the Red Bull Ring, and the Moscow Raceway. Audi and BMW had better watch their mirrors. Mercedes-AMG DTM Team present 2016 race car - Looking ahead to the 2016 season: How the new DTM car fielded by the Mercedes-AMG DTM Team will look - Inspired by the DTM: AMG launch Edition 1 Mercedes-AMG C 63 Coupe - Five questions to Head of Mercedes-AMG DTM Ulrich Fritz - Overview: How Mercedes-Benz DTM vehicles have evolved - Ulrich Fritz: "Our aim with this vehicle is, of course, to continue the Mercedes-Benz success story in the DTM." The 2015 DTM season reaches its climax in September. But even before the final three race weekends of the year at Oschersleben, the Nurburgring and Hockenheim, the Mercedes-AMG DTM Team are providing an insight into what lies ahead for the race series, revealing the new car that they will enter for the 2016 campaign. Design adaptations to the 2016 Mercedes-AMG C 63 DTM first began last year. The dynamic-looking headlights and the twin blade grille typical of the AMG are two of the car's most striking features. The first tests with the new vehicle will take place during the winter as part of preparations for the 2016 season.