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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Driving the GMC Hummer EV and Mercedes-Benz EQS, EQE, EQS SUV | Autoblog Podcast #750

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Senior Editor, Green, John Beltz Snyder. This week, they talk about driving Mercedes' fleet of EQ electric vehicles, including the EQE Sedan, the AMG EQS Sedan and the EQS SUV. They also talk about piloting the Acura NSX Type S. Next, they discuss the reveal of the 2024 Maserati GranTurismo, including the all-electric Folgore trim, as well as the Ferrari SP51 roadster. Finally, they talk about some of the best (including some unusual) car features for kids. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #750 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving 2022 Hummer EV Edition 1 2023 Mercedes-Benz EQE Sedan 2022 Mercedes-AMG EQS 2023 Mercedes-Benz EQS SUV 2022 Acura NSX Type S 2024 Maserati GranTurismo revealed, twin-turbo V6 or 750-hp EV Ferrari SP51 is a V12 roadster with gorgeous paint based on the 812 GTS Spider Best car features for kids and family life Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video:

Brabus 800 Roadster is a power-mad aristocrat

If we're being completely honest, we haven't exactly been in love with the aesthetics of the sixth-generation Mercedes-Benz SL-Class. It's mostly a front-end issue, with its glowering eagle-eye headlamps and upright, dinner-plate-sized Three-Pointed Star coming across to us as overwrought. That's particularly troublesome for a roadster whose history has of the most elegant designs of all time in its back catalog. Somehow, the new R231 generation's brash visuals seem more at home on this Brabus 800 Roadster to us.
That's probably because the high-dollar German tuner has turned up the wick on the SL's visuals even further, with carbon fiber bodywork, a more aggressive aero kit, matte hood scoop and complex two-finish wheels. It's all-the-way committed to its brashness, in other words - and justifiably so. Anything with 800 horsepower and 1,047 pound-feet of torque has earned the right to look however it wants, right?
Brabus started with the SL65 and its not-exactly-underpowered 6.0-liter twin-turbo V12, and went to town, fitting their own turbocharger and intercooler system, along with a less-restrictive exhaust system with driver-selectable sound levels and new engine electronics. The result is a 3.7-second 0-62 mph time, an electronically limited top whack of 217 mph... and one seriously compromised toupée.