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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Mercedes G-Class 'Designo Manufaktur' even more upscale

Catering to customers who want the brand to provide more customization instead of having to confer with aftermarket tuners, Mercedes-Benz has added a new design book of options to the G-Class called Designo Manufaktur. Developed to offer a range of personalizing choice, a studio in Graz, Austria where the G-Class is built adds exclusive colors and hand-finished touches for buyers, some of them reserved only for the AMG models. New exterior colors include a roof that can be drenched in obsidian black and sheetmetal dressed in non-metallic fire opal, metallic designo mauritius blue metallic, and matte hues like designo yellow olive magno. The wheel selection has grown, with alloys available in black, and the spare wheel cover - normally in a polished finish - can be painted body color. The side strips can be all black instead of black and chrome, or carbon fiber-look for AMG models. Throw the Night package on top of all that and you get more black touches in places like the mirror housings and dark-tint windows. The interior options add saddle brown, deep-sea blue, silk beige, and mocha brown to the collection of swatches, with coordinating topstitching. AMG models can be decked out in red, with red seat belts, and Dinamica microfiber accents. The press release below tells the whole story. Even more individuality ex factory: "designo manufaktur" for the G-ClassStuttgart, Dec 04, 2015 - The Mercedes-Benz G-Class has been writing an incomparable success story since 1979. "designo manufaktur" is now making the classic cross-country vehicle even more individual ex factory. Customers can now tailor the off-road icon to their personal style.The name says it all: "designo manufaktur" captures customers' imagination with individual equipment and appointments features, traditional craftsmanship and the highest quality. The new individualisation programme fulfils the wishes of numerous G-Class customers for their own personal, tailor-made cross-country vehicle. "designo manufaktur" offers exclusive, unique colour and material compositions inside and out. With a host of combination options, the off-roader develops its very special character and unmistakable style.The Manufaktur hand-finishing section, which turns a G-Class into a unique "G", is located in Graz. Be it exterior or interior, topstitching or model badge, virtually every detail is lovingly crafted by hand.

Mercedes fits new C-Class with AMG kit

It's only been a week and a half since Mercedes-Benz revealed the new C-Class, and it'll likely be a while yet before the replacement for the C63 AMG comes along. But if you want to see a preview of what it'll look like, look no further than the AMG aero kit that has just surfaced.
Expected to debut on the new C-Class at the fast-approaching Detroit Auto Show, the AMG Line Exterior Pack adds a new bumpers front and rear, side skirts, dual exhaust tips, mesh grille, aluminum window frames and - most importantly - 18-inch alloys packing upgraded brakes and fitted to a lowered sport suspension. All of which will help any C-Class look the part, even if the engine remains stock.