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J.D. Power dependability survey is out, but you shouldn't depend on it

J.D. Power has just released its latest automotive dependability survey, which of course has usual suspects Buick and Lexus ranking high. Those are safe and solid findings, surely. But when you look a little closer, there are curiosities. Our Consumer Editor, Jeremy Korzeniewski, offered an explanation a couple of years back for why this survey should be viewed with a degree of skepticism, and his take is worth a re-read. What jumped out at Jeremy were the relatively low spots assigned to Mazda, Subaru and Scion among the ranking of makes. Back in 2016 when he wrote his piece, they were ranked 21st, 23rd and 24th respectively. In this year's survey, Mazda ranks 15th and Subaru 26th, both below the industry average of 142 reported problems per 100 vehicles. (And Scion, of course, is in car-brand heaven.) Now, part of what is going on here is surely the fact that all automotive brands are producing dependable vehicles compared with years gone by, so the degree of variance between the best and worst on the list is not as great as it once was. "For the most part, automotive manufacturers continue to meet consumers' vehicle dependability expectations," Dave Sargent, a J.D. Power vice president, said in a statement. "A 9 percent improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever." That said, when a brand like Subaru, regarded by many as mechanically bulletproof, ranks 26th, it leaves people who know cars scratching their heads. Something there does not compute. The problem, as Jeremy pointed out, is one of methodology: When he wrote his piece, there was no weighting assigned to the problems reported in the survey. And that still appears to be the case. Therefore, a problem with an infotainment system or a loose piece of trim is deemed as serious as a blown engine or leaky transmission. (And yes, infotainment is still the biggest problem across the board.) Jeremy's point: If the categories of problems were weighted, you'd see a different picture. When you look at the Consumer Reports brand rankings (subscription required), you get a very different picture. in CR's rankings, Subaru is No. 6 among brands, which, well, sounds a lot more like it. CR singles out the redesigned 2017 Impreza as a car with some new-model problems. (The BRZ had the fewest.) The two surveys jibe a little more closely when it comes to Mazda, which CR ranks 12th, a drop of six places from previous-year rankings.

Mazda has right mix to chase 120,000 more US sales

The Mazda MX-5 Miata was named to Car and Driver magazine's Ten Best list for the eighth year in a row and for the fourteenth time overall. The CX-5 tops or comes in as runner-up on every AOL Autos staff poll we take on compact crossovers. The Mazda3 is a perennial favorite among auto critics. That's three clear, unquestioned winners in the Mazda showroom. So, why does Mazda seem to struggle sometimes for recognition and clarity in the marketplace?
For that, I chatted with Mazda North American Operations President, Jim O'Sullivan, who has run the outfit since 2003. O'Sullivan, a former Ford sales and marketing executive who came to Mazda from Dearborn, MI when Ford owned a controlling stake in Mazda, is one of the quieter, but very menchy, leaders in the industry whose longevity in the job speaks to the stability of Mazda.

Crossovers help Mazda post its best January sales in 24 years

Mazda's 2017 ended on a bit of a flat note. It wrapped up the year with 2.8 percent fewer U.S. sales than 2016, and 8 of the 12 months lower month-over-month. But 2018 is off to a much brighter start with the company having its best January sales month since 1994, with just under 25,000 cars sold. Besides that headline statistic, the higher sales also mean this January exceeded 2017's sales by 15 percent or about 3,300 cars and put it ahead of January in that healthy 2016 year. Compared with this past December, though, sales are down about 2,000 cars. The gains are entirely due to the success of Mazda's crossover SUVs. The CX-5 was the best of the best with a month-over-month gain of over 66 percent. In actual numbers it sold about 13,500 copies compared with about 8,000 last January. The big three-row CX-9 had a big jump going from 1,600 units sold last January to about 2,300 for a gain of almost 47 percent. Even the little CX-3 saw a small gain between the two Januarys, going from about 1,200 to 1,350 sales. View 14 Photos Mazda's January would've been even better if its conventional cars hadn't dropped so much. Both Mazda Miata and Mazda6 sales dropped by just over half. The Mazda dropped from 3,300 sales to just under 1,600, and the Miata dropped from a little over 900 to a little over 400. Mazda3 held on a little better with just a 12 percent drop from last January going from about 6,600 to 5,800 sales. The lopsidedness of these sales isn't all that surprising. Crossovers have been a boon to loads of manufacturers. For example, Mitsubishi had an 2017 full of sales improvements, with the company finally breaking 100,000 units for the first time in years, and it was all because of improving crossover sales. January's sales also continue an unfortunate downward trend for Mazda's cars, with both the Mazda6 and Mazda3 having month-over-month declines every single month since February. It will be interesting to see if the new turbocharged engine option on the Mazda6 will improve sales of the sedan later this year. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.