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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus RC F resurfaces with Carbon Package

Take one look at the new Lexus RC F and it'll be fairly obvious that Toyota's luxury division went to considerable lengths to make the new muscle coupe look the part. Still, there will always be those looking for that extra measure of visual aggression. And for them, Lexus is reportedly offering this carbon-fiber package.
The kit apparently includes a new hood (complete with central air vent), roof and active rear spoiler, all made of carbon fiber. The parts in question are particularly evident when installed on the white example of the RC F pictured here, giving it an even racier look than the stock model.
We've yet to receive official details from Lexus on the availability of the Carbon Package, so we don't know how much it will cost - or for that matter, if the components have been recrafted from actual carbon fiber or whether the woven bits simply overlay the existing panels as is often the case with aftermarket parts. But while we wait for official word, you can check out the images that have been circulating the internet in the gallery above.

Lexus IS 200t gets a 245 hp turbo four-cylinder, comes here in 2016

The exact timing isn't clear, but now that we have the good news we're ok with a little wait: in Europe Lexus just replaced the 2.5-liter V6 in the IS 250 with its 2.0-liter, turbocharged four-cylinder, and we'll get it. The 2.0-liter currently serves in the NX 200t, putting out 235 horsepower and 258 pound-feet. Car and Driver says it will be tuned differently for what will become the IS 200t, with an output of 241 hp and 258 lb-ft. Those numbers whoop the 2.5-liter V6 by 37 hp and 73 lb-ft, and they're just 65 hp and 19 lb-ft under the 3.5-liter V6 in the much more popular IS 350. Improvements continue in the transmission, the IS 200t getting eight cogs - there won't be a manual option - instead of the six-speed 'box mated to the 2.5-liter now. That means buyers can expect a car that's not only more powerful and more responsive, addressing the two fundamental omissions in the IS 250's list of talents, it will also get better fuel economy than the 21 city, 30 highway miles per gallon the old six-cylinder musters. What they can't expect according to CD is all-wheel drive. We're told the engine swap should come "in the early part of the 2016 model year," and it will only come with rear-wheel drive. C/D says that Lexus will bring a third engine to the range that will power an all-wheel entry, which seems a tad complex to us, but if true it wouldn't be the first time the words "Lexus" and "complex" have cozied up together. A press release from Lexus Europe is below. LEXUS TO LAUNCH IS 200t WITH INNOVATIVE 2.0l TURBO PETROL ENGINE • New turbo engine offers superior smoothness and responsiveness, with no turbo-lag and high fuel efficiency • Engine mated to 8-speed Sport Direct Shift transmission • IS 200t on sale in Europe as from September 2015 Brussels, Belgium, 26 Jun 2015 - Lexus is expanding the range of vehicle equipped with its new 2.0-litre turbo engine. Following the launch of NX 200t in early 2015 and the announced arrival of RX 200t by the end of the year, IS is the third Lexus model to be fitted with this new engine. Powered by a new 2.0-litre petrol turbo engine – with innovative D-4ST fuel injection technology for both fuel economy and instantaneous torque – the Lexus IS 200t sports sedan delivers 245 DIN hp (180kW) with a maximum torque of 350 Nm. Capable of rapid acceleration up to a top speed of 230 km/h, its 8-speed Sport Direct Shift transmission was developed for the high-performance RC F.