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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Lexus hints at LF-SA concept bound for Geneva

Lexus has been moving steadily away from its once conservative designs with increasingly aggressive ones, and looks set to move the bar once again with this latest concept. Bearing the codename LF-SA, the new Lexus concept is set to debut in a couple of weeks at the Geneva Motor Show. But the Japanese luxury automaker isn't giving us much to go on from the decidedly enigmatic teaser image and brief statement below. According to Lexus, "the LF-SA Concept explores unexpected territories for the brand," which could come down to a new compact model to either replace or slot in below the CT 200h in the brand's lineup. The upright form would seem to be consistent with a city car. Beyond that, we can see an even larger evolution of Lexus' trademark spindle grille and checkmark accent lights. Whatever it is, though, Toyota's luxury division promises it will remain "a driver-focused vehicle." We'll just have to sit tight and wait to find out more, so watch this space. 17 Feb 2015 WORLD PREMIERE OF THE LEXUS LF-SA CONCEPT AT THE 2015 GENEVA MOTOR SHOW Lexus will reveal its all-new concept, the LF-SA at the 2015 Geneva Motor Show. Brussels, Belgium - An illustration of Lexus' passion for upcoming design trends, the LF-SA Concept explores unexpected territories for the brand in a bold and emotional execution. In a future world which many people see as increasingly influenced by technology and virtual experiences, the LF-SA Concept is also a driver-focused vehicle, reflecting Lexus' vision that real experience will remain ultimate luxury. The LF-SA Concept will be revealed at the Lexus Press Conference taking place on March 3, 2015 at 12:30 PM at the Lexus stand (number 4211) in Palexpo, Hall 4.

2022 Lexus RX Review | Smooth, quiet and well-built for mass appeal

The 2022 Lexus RX has been a long-running and well-liked premium crossover. Currently in its fourth generation, the design has gotten considerably more avant-garde in its styling, though we’ve now had plenty of time to accustom ourselves to design cues like the "spindle grille" (an aesthetic shared across the Lexus lineup). While it may not be the newest, flashiest or most powerful midsize crossover on the market, it has broad appeal thanks to its standard V6 and optional hybrid powertrains, two- or three-row formats, attractive interior, comfortable ride and reliable Toyota underpinnings. ItÂ’s not superlative in any way compared to the competition, but it strikes a fine balance that will make it the right crossover for a wide range of customers. Interior & Technology   |   Passenger & Cargo Space   |   Performance & Fuel Economy What it's like to drive   |   Pricing & Features   |   Crash Ratings & Safety Features What's new for 2022? While there are no significant changes for the 2022 model year, the RX does offer new paint colors, and now offers fog lights as a standalone option on any trim. What are the RXÂ’s interior and in-car technology like? The RX interior is a fine place to spend time. With excellent interior design, high-quality materials and attention to detail, youÂ’ll never forget that this is a premium vehicle. The cabin isnÂ’t just stylish, attractive and comfortable; itÂ’s also clearly well-built with good fit and finish, sturdy touchpoints, soft plastics, smooth faux leather and textures that are pleasing to both the eye and the fingertip. If youÂ’ve had nightmares about weird infotainment interfaces of Lexuses, including bizarre joysticks and frustrating touchpads, you can sleep well knowing the RX began using an actual touchscreen for the 2020 model year. We like the higher-end 12.3-inch units (part of the Navigation Package) more than the standard 8-inch screen, as itÂ’s simply easier to use, and can put more information on display. If you had already gotten used to LexusÂ’ kooky interfaces, youÂ’re in luck — thereÂ’s still a touchpad down below you can use. You can also use voice recognition if you want to keep your hands on the wheel. The RX also provides Apple CarPlay, Android Auto and Alexa compatibility as standard. A head-up display and wireless phone charger are available as options. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.