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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Lexus exploring PHEV, full EV and fuel cell versions of LS flagship

After four years of rumors about a Lexus LS powered by a hydrogen fuel cell, the chief engineer of the flagship sedan says the carmaker's working on even more options. Toshio Asahi told Australia's GoAuto that three alternative powertrains — plug-in hybrid, full electric, and hydrogen — are "all on the table" for consideration. Asahi wouldn't give any timeframes, but whenever they arrive, additional drive options would fill out the LS range to better contend with the Germans. Years of reports predicted this fifth-generation LS would get hydrogen power. A Motoring article at the end of 2014 forecast a fuel cell LS to arrive by 2017. In 2015 Japan's Nikkei newspaper reported that Lexus was considering a fuel cell option to arrive in 2020, around the time of the Tokyo Olympics. Later that year, at the Tokyo Motor Show, Lexus showed off the LF-FC concept, powered by a cell and stack arranged for "optimum front-rear weight distribution for a sporty saloon." GoAuto said that during that show, a Lexus executive said an FCEV powertrain would end up in production "sooner than you think." The following year, Autocar reported we'd see a production version of the LF-FC "on sale before 2020" as a replacement for the LS, and last year, Lexus trademarked the name "LF-FC Concept." The intel gets murkier regarding plug-in hybrid and full electric versions. We now know Lexus is working on a more powerful hybrid system. The current hybrid produces a total system 354 horsepower and 258 pound-feet of torque using the same 3.5-liter V6 in the standard car as a base, though the standard car adds two turbos for 415 hp and 442 lb-ft. The coming hybrid will likely use the twin-turbo setup and could achieve two important ends: Smoothing out noted issues of powertrain refinement, and at least matching the power specs of Mercedes-Benz and BMW flagship plug-in hybrids. That hybrid LS would still miss out on the all-electric driving of its rivals. If there really is an LF-FC coming in the next two years, it would seem a perfect time to retire the conventional hybrid and introduce a plug-in version embodying the velvet sophistication Lexus is known for. The battery electric LS is a big question mark outside of Lexus HQ. Last year Toyota announced a breakthrough in solid state battery technology, the carmaker announcing it wanted such batteries on the market by 2022.

Lexus finally announces all-new twin-turbo V8, will race the Nurburgring 24H

In March 2013, Motor Trend wrote about rumors of Lexus bolting two turbos onto the high-revving, atmospheric 5.0-liter V8 in the RC F, the new engine for eventual use in an LC F super coupe. We heard the rumor again from multiple directions in 2017, and again in 2018. At last, the rumor gets official confirmation as an aside in a Lexus press release about taking the Gazoo Racing LC race car to the Nurburgring 24-hour for a third time next year. After two years of "unavoidable hours in the pit to resolve issues" with the LC in 2018 and 2019, the luxury carmaker said that next year it "[aims] to complete the race without any trouble by adopting a variety of new technologies, including a newly-developed V8 twin-turbo engine destined for use on future road cars such as sports cars." That's all we know for certain about what's coming. Predictions supposed Lexus has paired two of its 2.0-liter, four-cylinder engines with a 90-degree angle to create the 4.0-liter twin-turbo V8. Estimates over the years guessed output as anywhere from 600 metric horsepower, 592 of our U.S. customary horses, to 620 hp, to 660 hp. The guesstimate torque figure comes in at "up to 506 pound-feet," arrived at by a Japanese magazine that figured Lexus was trying to outdo the Nissan GT-R. What's safe to say is that the engine – created with an emphasis on performance – will outdo the 471 hp and 398 lb-ft of torque from the Yamaha-developed, naturally-aspirated V8 currently powering the LC 500 flagship. The new engine might not outdo the 7,300-rpm redline. Since the press release mentioned "sports cars," plural, there's every right to expect the hi-po power plant to migrate to other offerings. In the press, the engine's been mooted for everything from the RC F and new GS F to an LS F and a super-potent SUV inspired by the LF-1 Limitless concept that would take on the Lamborghini Urus. Further changes to the LC F accompanying the new motor could include a great deal more carbon fiber, about 200 pounds trimmed from the curb weight, a stiffer structure, a "low-weight and high-rigidity suspension," and more refined software systems for tech like driver aids, traction control, and anti-lock braking.  Lexus will take the start line at next yearÂ’s Nurburgring 24-Hour weekend from May 21-24 in the SP-Pro class. Related Video: