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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Lexus LS 500 Inspiration Series is a limited extra-luxe edition of the flagship sedan

Lexus is continuing its trend of making its “Inspiration Series” of cars, and the latest model to get the treatment is the LS 500. Just like all the others before it, this one is mainly an appearance package meant to set it apart from other LS 500s on the road.  The first unique touch is its Deep Garnet paint that isnÂ’t available on the normal LS 500. Then you get 20-inch black chrome wheels that go quite nicely with the paint color. Lexus didnÂ’t forget the Inspiration Series interior, either. Standard is the ultra-luxe Kiriko glass trim you can get as an option on the regular LS 500. It looked stunning on that car, and itÂ’s going to look great combined with the white leather seats on this one, too. Lexus is also giving the Inspiration Series blue LED dash lighting and “Lexus” puddle lamps below the doors. There are only going to be 300 LS 500 Inspiration Series cars sold in America, and theyÂ’re going to be available to buy this fall. Mechanically, itÂ’s exactly the same as a regular LS 500 with the 3.5-liter twin-turbo V6 making 416 horsepower and 442 pound-feet of torque. As for pricing on this limited-edition model, Lexus isnÂ’t saying quite yet. A regular LS 500 similarly equipped is around the $100,000 mark, so look out for something in that range when we do get a price. Related Video:

'Saturday Night Live' parodies Lexus' December to Remember sales event

We know there are plenty of people out there with more than enough money in the bank to surprise their significant other with a brand-new car for Christmas. And we're also sure that Lexus' annual "December to Remember" sales event must be successful enough that the automaker commits to running it each and every year. But for the vast majority of Americans, the idea of slapping a big red bow on a crisp white Lexus remains little more than a pipe dream. Apparently, we're not the only ones wondering who is surprising their loved ones with new cars. The crew from Saturday Night Live — Beck Bennet, Heidi Gardner and host Timothee Chalamet — put together a very humorous skit that reminds us of the fact that this December is a wee bit different than past Decembers, and that maybe an expensive purchase could have negative side effects. And in fact, end-of-year sales campaigns from many industries have been reframed as the pandemic rages on. As an added bonus, a scroll through the comments (which is usually a bad idea on YouTube) suggests that some car salespeople have seen this scene unfold in the real world.