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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2019 Lexus GS F 10th Anniversary Edition Drivers' Notes Review | Nothing gray about this sedan

The Lexus GS F is an old-school performance sedan with a big, naturally aspirated engine up front. You won’t find the phrase twin-turbo anywhere in its press materials, and thatÂ’s completely fine. With 467 horsepower and 389 pound-feet of torque, the 5.0-liter V8 isnÂ’t going to outrun the high-powered Germans in a drag race. However, all of that power is usable on the street, right up to the glorious 7,300 rpm redline. A loud exhaust complements the loud styling on our particular test car. We had the honor of driving the 10th Anniversary Edition, which is limited to just 100 vehicles in the U.S. You pay extra for the special appearance, but man it looks good. Matte Nebula Gray paint wraps the exterior, while unique Fuji Blue leather trim covers the interior. Blue Brembo brake calipers behind BBS forged wheels keep the blue theme going on the outside. Michelin Pilot Sport tires come standard, providing an impressive amount of grip for the big sedan. Much of the magic to this anniversary car is thanks to the stunning blue interior — it even has blue carbon fiber and blue suede trim. Rear-wheel drive is the only way it comes — same goes for the eight-speed automatic transmission. The final price for our GS F 10th Anniversary Edition car comes out to $93,080. ThatÂ’s after the $5,000 anniversary package, $1,380 Mark Levinson audio and $900 head-up display. It still comes in under $100,000, which makes it cheaper than the M5 or Mercedes-AMG E 63 S sedan. Senior Editor, Green, John Beltz Snyder: I'm going to start off with something that might not be universal: I love this interior. I think the blue Lexus used here is to die for. The white stripes going down the center of the blue leather sport seats mirrors the blue steering wheel with white at top center. Those seats are actually pretty comfortable and super supportive, too. The blue microsuede-type liner on the dash is a little much, but in this case, a little much feels entirely appropriate. The blue stitching and even the blue-accented carbon fiber trim pop in this interior, mirroring the hint of blue spied on the brake calipers through the dark wheels outside. Finally, you might hate the mouse-type infotainment interface (this one managed to not piss me off entirely), but it looks cool inside this GS F. Lexus GS F 10th Anniversary Edition View 7 Photos Assistant Editor, Zac Palmer: I love that Lexus still uses big, naturally aspirated V8s in its performance cars.

Lexus designers create lunar transport concepts

NASA is working to put human back on the moon by 2024, the idea being to use it as a way station for the eventual colonization of Mars. Since those humans won't want to moonwalk everywhere, they'll need new transportation — the battery-electric Lunar Rover the Apollo astronauts left up there probably won't start. Designers at the European Advanced Design Studio for Toyota and Lexus created a few potential, and yes, fanciful, craft for getting around our satellite for Document Journal magazine's The Lunar Design Portfolio. The artwork joins a collection of articles by culture critics, philosophers, architects, and more about the issues confronting humanity's return to the mistress of tides. Out of the seven concepts, the Lexus creation chosen to appear in the issue is Karl Dujardin's Zero Gravity, which turns the automaker's spindle grille into a single-seater moto-like hovercraft capable of doing 310 mph. The Bouncing Moon Roller by Julien Marie attaches a wheel-like stabilizer to a gyroscope cell protected by a flexible graphene nanotube bubble meant for hopping over the terrain, whereas the Lexus Lunar Cruiser by Keisuke Matsuno serves land and sky by having wheels that can flip out 90 degrees to serve as ducted fans powering a drone capsule. Jean-Baptiste Henry's Lexus Cosmos isn't for the surface at all, with a Lexus mothership and Moon Explorator capable of solar system travel. The glass construction of the observatory in the Moon Explorator allows "group experience contemplation [of] Zero G," and there's even a "space swimming pool." The Mothership awaits a role in the next installment of A Space Odyssey, a glossy habitat for whatever life forms succeed humans. Astronauts might be able to launch from the mothership in the Lexus Lunar Mission craft designed by Yung Presciutti, using wings shaped like spindle grilles. Because all work and no play makes Jack a dull boy even in space, the Lexus Lunar is a 6x6 "massive transport vehicle designed to explore and discover the moon safely," meaning it can haul a few Moon Racers — both of which are also Presciutti's work —  a different kind of single-seater craft made to "jump, climb, race, and discover" the light and dark sides of the moon.