2008 Lexus Rx350 Fwd 4dr Leather One Owner Clean Car Fax on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2021 Lexus ES 250 AWD First Drive | Pick your first-world problem

ANN ARBOR, Mich. — Looking at the 2021 Lexus ES sedan, one couldnÂ’t be faulted for thinking it unchanged from the previous model year. There is a significant new element, however, with Lexus offering an all-wheel-drive ES for the first time. The ES 250 AWD is a bone tossed to customers living in the Snow Belt, many of whom find the confidence of all-wheel drive an easier investment than a set of snow tires for their front-drive vehicle. With our first drive of the new AWD model, weÂ’d have the opportunity to take it on a long trip to Northern Michigan and, as luck would have it, a terrific storm was headed our way complete with snow and bone-chilling temperatures. Aside from pushing lateral grip and balance to its limits on a race track — and, really, who tracks their ES? — it seemed the perfect opportunity to test the ES lineupÂ’s newest improvement. The new feature comes with a caveat, though, which could be a deal-breaker for fans of the ES 350Â’s 3.5-liter V6: All-wheel drive can only be had in the also-new-for-2021 ES 250 designation, which indicates the sedanÂ’s naturally aspirated, 2.5-liter four-cylinder engine. Unlike the I-4 in the ES 300h — ‘hÂ’ standing for ‘hybridÂ’ — the 250Â’s mill doesnÂ’t come linked to any electric motors. The engine and drivetrain go hand in hand. You can only get all-wheel drive with the I-4, and you can only get the non-hybrid four with all-wheel drive. Interestingly enough, the ES 250 AWD costs exactly as much as the V6-powered ES 350 in each of its trim levels. Both start at $41,025, and go up from there. If all that sounds familiar, perhaps it's because the mechanically related Toyota Avalon has the same price and drivetrain situation going on. It too is locked into the combinations of FWD/V6 and AWD/I-4, with equal price tags for both and for ultimately the same reason: the also-related Toyota Camry AWD. Because of the minuscule numbers the V6-powered Camry sells in, Toyota saw no need to invest in engineering the all-wheel-drive system to work with a V6. And since the lower-volume Avalon and Lexus ES are really only getting AWD because it can be essentially pulled off a shelf and plugged into the TNGA platform shared by all three, well, that's how you end up with this unusual ES 350 and ES 250 AWD situation. ES 250 AWD, left, ES 250 AWD F Sport, right   So what do the two extra driven wheels actually cost? Your soul? No, but close, depending on your priorities.

Lexus, Mazda win KBB 5-Year Cost To Own Awards

We focus a lot on what new cars are like to drive, but it's difficult on a one-week loan to really get a sense of what a car is like to live with. Sure, we try to recreate that sense with our long-term vehicles, but even after a year, it's impossible to know fully learn about a car, particularly in terms of reliability and cost of repairs. For 2014 model year vehicles, Kelley Blue Book has put together a list of the most affordable vehicles over a five-year period.
At the tippy top of the list are Mazda and Lexus, with the Zoom-Zoom automaker winning the award for best non-luxury brand. Lexus, meanwhile, was the most affordable luxury marque over a five-year period. It's interesting to note, though, that not a single Mazda won its segment in this year's awards.
General Motors did quite well, taking eight segments, including both the subcompact and plug-in segments, with the gas-powered Chevrolet Spark and Spark EV. The Chevy Camaro SS and ZL1 took the high-performance car award. Toyota was well represented, with five winners split between the main brand (Corolla, Prius C and Tacoma) and Lexus (LS and RX).