Power Sunshade Push Button Start Chrome Wheels Warranty Off Lease Only on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2022 Lexus RX L Black Line special edition darkens the three-row RX

The march of Black Line models continues for Lexus’ lineup. This time, itÂ’s the 2022 Lexus RX L Black Line special edition. It joins previous Black Line models from the NX, UX, GS, IS and ES. Yes, the Black Line special edition treatment has graced a massive chunk of the Lexus lineup already. Similar to past models, the RX LÂ’s Black Line package is all about aesthetics and exclusivity. Only 495 will be made in total. Lexus says that 389 will be of the 350L and 106 will be of the 450hL All Black Lines will have a blacked-out grille, black mirrors, black rear lower bumper and black badging. TheyÂ’ll also be fitted with unique 20-inch black wheels and black lug nuts. The standard exterior paint option will be a new-for-2022 Cloudburst Gray, but you can optionally have Eminent White Pearl to contrast all the black trim. The Black LineÂ’s interior includes black leather seats with blue stitching in the first two rows. Lexus doesnÂ’t specify what kind of treatment the third row receives, but itÂ’s likely less exciting than the first two. This blue stitching extends to the center console, gear lever, steering wheel and instrument panel. Your interior trim is done in black open-pore wood trim that looks rather nice in LexusÂ’ photos. Finally, Lexus finishes it off with special black floor mats and key gloves. Pricing for the 350L version begins at $53,055, and the 450hL at $56,315. Lexus says the Black Line models will hit dealerships at the end of July. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Is your new-car warranty good at the race track?

We've all heard the horror stories. Your buddy knows a girl that was dating a guy whose best friend's brother once broke his brand-new, recently purchased performance car while making runs at a drag strip or laps at a track day, and the manufacturer wouldn't cover the repair under warranty. True story? Urban legend? Complete crap? Yes, no, maybe. One thing's for sure: Automotive warranties have always come with caveats. In 1908, an ad in the Trenton Evening Times clearly stated: "All Ford Cars Guaranteed for One Year." Although it changed over time, by 1925 the Ford New Car Guarantee only covered 90 days on material and 30 days on labor, and it clearly stated that that there was "No guarantee whatever on Fan Belts, Glass, Bulbs, Wiring, Transmission, Bands, Hose Connections, Commutator Shells, Rollers, Spark Plugs or Gaskets." Whether or not Ol' Henry would pay to fix your Model T if you broke it shaving a tenth off your lap time at the local board track seems to be lost to history. We're guessing no. But what about today? Do new-car warranties in 2017 cover cars when they are driven on race tracks? We researched the warranties of 14 auto brands to find out, and the answer is yes, no, maybe, depending on the brand, in some cases the model, and whether or not your car is modified from stock. Acura has been out of the high-performance car game for a number of years, but jumps back into the party in 2017 with its hybrid-powered $173,000 NSX supercar. And Acura's warranty, as well as Honda's, clearly states that it does not cover "the use of the vehicle in competition or racing events." View 33 Photos So we asked Sage Marie, Senior Manager of Public Relations for Honda and Acura. "If the car is stock, the warranty covers it on a track just as it does on the street. No question," he told us. "However, if the car is modified, say with slick tires or other components that would put higher stresses on the vehicle's parts and systems, then we would have to investigate the circumstances further." Marie went on to say the same would be true for any Acura model or Honda vehicle, including the new 2017 Honda Civic Si. This became a common theme. Chevrolet actually started this practice with the fifth-generation Camaro on the high-performance ZL1 and Z/28 models.