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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus readying hot IS F Coupe

The 2014 Lexus IS sedan has been turning heads and dividing public opinion since we first drove it. Then, as now, we knew that a revamped IS F would be in the offing at some point, but until today we had know idea what form the Lexus would take.
Our first ever batch of 2015 Lexus IS F spy shots has just come across the transom, and the camouflaged coupe - that's right, there are just two doors this time out - is awfully intriguing at first glance. A much more aggressive front end is prominent, as is the slinky roofline that finishes in a pert rear end. The signature IS grille is still in effect here, at least in terms of the shape, and while the headlamps are covered up, we'd expect some variation of the slash-like units on the 2014 IS.
Hinting at the car's performance intentions are large slotted brake rotors with significantly sized calipers, all tucked in behind dark-finish wheels. Quad exhaust tips and a retractable spoiler can be seen at the back of the car.

Lexus NX begins production in Japan [w/videos]

Lexus entered new territory this past April when it revealed the new NX compact luxury crossover at the Beijing Motor Show, but it wasn't until now that the Toyota luxury division actually started building them. The first production examples started rolling off the assembly line last week at the Miyata plant in Japan, with the accompanying turbo engines built at the adjacent Kanda plant.
The arrival of the NX marks both the first time that Lexus has produced a compact crossover - an increasingly important segment for luxury automakers - and the first time Lexus has offered a turbocharged engine, one of two options alongside the hybrid version. The NX builds on two previous competences exhibited by Toyota: one is the RAV4, which pioneered the compact crossover segment back in 1994, the other being the Lexus RX that was among the first luxury crossovers when it arrived in '97.
Lexus reports that it has already taken some 6,500 pre-orders in Japan alone, with many more coming in from markets around the world - including ours, where it is sure to be a key player for the Japanese automaker alongside the hot-selling RX. Watch the videos below to see the NX starting its production run in Japan.