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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

A replacement for the Lexus CT 200h is due to arrive in 2021

On the hunt for a reasonably priced gas-electric hybrid-powered compact, but want something a little nicer than the oddity that is the Toyota Prius? You probably remembered that Lexus made the CT 200h. That's made, as in the Prius platform mate was discontinued in 2017. But word on the street is that Lexus is working on a replacement, according to Autocar in the UK. The outlet spoke to Lexus Europe's head honcho, Pascal Ruch, at the Geneva Motor Show recently, who shed some light on the matter. According to the report, a new CT 200h is set to arrive sometime in 2021 and will be built on Toyota's latest TNGA (Toyota New Global Architecture) modular platform. TNGA these days underpins a majority of Toyota's current models, from the new Camry, to the new Corolla, the current Prius, and even the new RAV4 and Highlander. But what isn't so clear is whether the CT 200h will keep its hatchback body style. A few years ago, we even heard the CT 200h could be replaced by a hybrid crossover. But nothing's confirmed. The original CT 200h used Toyota's old "New MC Platform." When new at the time, it underpinned many models from the third-generation Toyota Prius and Prius V, to the last Scion tC, Scion xB, the outgoing Toyota Corolla, the previous Toyota RAV4, and many other JDM-specification Toyota models. The CT 200h also pretty much utilized the same 1.8-liter 2ZR-FXE inline-four and electric motor hybrid powertrain as the Prius. It also produced the same total 134 horsepower and 153 pound-feet of torque. Despite being discontinued in the U.S. two years ago, Lexus continued with the CT 200h in Europe, where it sold, but modestly. And despite not being too hot of a seller here stateside as well, Lexus is adamant about keeping it in the portfolio as the automaker continues to push for more fuel-efficient hybrid models. Over the long-term, Lexus plan hopes to boost its global market share of hybrids to 50%. "Europe has a great strategic importance for Lexus because it's seen as a leading region for technology and design," Ruch told Autocar in its interview. "Our hybrid sales are highest in Europe, China and Japan will electrify [internal combustion engines] and the wider U.S.

Lexus is legitimately releasing a 60,000-hour version of its 'Takumi' documentary

In an age when many people determine expertise and authority by a blue check next to a Twitter, Facebook, or Instagram account, the idea of a true expert at his or her craft has been somewhat washed out. It is no longer an expectation, it's a rarity, and Lexus is honoring those who show true dedication to the art and science of practice. On March 19, Lexus will release a documentary about reaching takumi status, the highest level an artisan in Japan can attain by putting in 60,000 hours of work. Lexus first debuted this documentary, "Takumi – A 60,000-Hour Story on the Survival of Human Craft," at the DOC NYC film festival in New York. The film, which Lexus calls a character-driven study, has two forms. The feature version will debut on Amazon Prime and other streaming services, but that's technically a cut from the full-length 60,000-hour version. Yes, 60,000 hours, that's not a typo. The elongated cut will feature loops and repetitions of various skills as a way to imitate and display what it takes to become a takumi craftsman. (In case you're wondering, 60,000 hours translates into 7,500 eight-hour workdays, or more than 20 years if the artisan never took a single day off. Twelve-hour days would achieve true takumi mastery in under 14 years. To watch the full-length documentary, running nonstop 24 hours a day without bathroom breaks, you'd need 2,500 days, or nearly seven years.) The timing of the Clay Jeter-directed (Chef's Table) documentary is no coincidence, as manufacturing and production has been hit hard by machinery and artificial intelligence. Paired with the idea that everybody now wants things instantly, there is legitimate worry that the art of human craftsmanship is dying. There are four subjects in the movie: Lexus craftsman Katsuaki Suganuma, carpenter Shigeo Kiuchi, paper artist Nahoko Kojima, and chef Hisato Nakahigashi. Each has an inspiring mentality and story regarding a principle we've all been hearing since we were children: "Practice makes perfect." But a real takumi knows there is no such thing as perfection, only the path toward it. Watch the trailer for the documentary above.