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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Lexus and Fender build a gleaming blue Stratocaster guitar

Car-themed guitars are nothing new, but they can sometimes be a little corny. They can look odd, having been shaped to be reminiscent of the car they're related to, or just have too much branding. But this Lexus LC Fender Stratocaster uses its automotive inspiration to its advantage and is a stylish instrument, regardless of whether you care about cars. Right off the bat, the guitar is refreshingly free of Lexus branding, save for the plaque on the back that also bears the instrument's serial number. But most every part of the guitar is based on the Lexus LC. Most prominent is the blue paint, which is the same Structural Blue that was offered on the LC. It gets its name from the fact that there are no blue pigments in the paint, but the materials used reflect blue light, giving it its hue. It's used on the body as well as the head of the guitar. The body also features a carbon fiber pick guard with a weave that matches the carbon fiber used on an LC spoiler. Even the knobs were machined to look like those used on the LC's sound system. It all comes in a case wrapped in carbon-fiber-patterned vinyl with leather ends. There are other elements that aren't specifically automotive. The neck is a light-stained flame maple with a dark blue fret board Fender used to complement the colors of the guitar. The fret board also features cool white inlays that glow blue in the dark. Only 100 of these LC Stratocasters will be made. Each is priced at $6,000. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

2019 Lexus ES300h has a quiet and comfortable interior

The 2019 Lexus ES is the latest version of the japanese luxury automaker's best-selling sedan. The car is based on Toyota's TNGA platform, the same basis for the new Toyota Camry and Toyota Avalon. The ES is available with both V6 and hybrid powertrains, with the latter rated at 43 mpg city, 45 mpg highway, and 44 mpg combined. Pricing was announced earlier this week, with a starting price of $40,525, just $550 more than the outgoing model. The car's interior and exterior design is all new, taking cues from both the Lexus LS and Lexus LC, the latter of which won our Technology of the Year award. The interior is both stylish and comfortable and packs a design that feels very Japanese. Watch the videos above for a brief design walk around and take a listen to the quiet hybrid powertrain.