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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

BMW tops Consumer Reports 2023 Brand Report Card

Feels like we wrote about Consumer Reports' 2022 Brand Report Car and 10 Top Picks a few weeks ago, but it was last April. So the mag is back with a ranked roster of 32 brands and 10 vehicles in four categories for your debating pleasure. Starting with the brands, last year's top three were Subaru, Mazda and BMW. This year, the Munich crew climbed two spots to win the prize thanks to "Superb road test scores and solid results in CR’s reliability and owner satisfaction surveys." Subaru narrowly fell to second, maintaining its four-year run in the top three. Mini, eighth last year, jumped five spots to get the last step on the podium. The rest of the top 10 were Lexus (up one spot from last year), Honda (down one spot from last year), Toyota (up three), Genesis (up 12), Mazda (down six), Audi (down three) and Kia (up eight). The magazine and testing outfit says its Brand Report Card "[reveals] which automakers are producing the most well-performing, safe, and reliable vehicles based on CRÂ’s independent testing and member surveys," and that "Brands that rise to the top tend to have the most consistent performance across their model lineups." Last year's top 10 had six automakers from Japan, three from Germany (giving Mini credit for England), none from the U.S. or South Korea, and five luxury brands. This year's list counts five makes from Japan, two from Germany because Porsche fell out of the top ten, two from South Korea, still none from the U.S., and four luxury brands. Buick again ranked as the best domestic, dropping to 12th after being 11th last year. The big mover was Lincoln, its 10-place jump up to 16th attributed to better reliability from the Corsair and Nautilus. Tesla's improved overall reliability saw it climb six spots to 17th. Dodge climbed one spot to 15th. Jeep got out of the penalty box in last to come second-to-last. Land Rover fell three places into the penalty spot.  CR's top 10 vehicle models The 10 Top Picks list is practically a new list. Only two holdovers made it to 2023, those being the Subaru Forester and Kia Telluride.

Next Lexus LX 600 and LX 750h specs reportedly leaked

Specs for the next Lexus LX appear to have been leaked to a Japanese blog. The flagship luxury SUV will reportedly come in two flavors, and offer greater differentiation from its Land Cruiser cousin than ever before. One of those variants is, for the first time, a hybrid version. The Japanese site Creative Trend reported on the 300-series Land Cruiser specs before most, and aside from some small discrepancies in horsepower and torque numbers, was surprisingly accurate. They even called the existence of a GR Sport performance trim level. Now, they've turned their focus to the LX. As translated by Lexus Enthusiast, the entry spec will be called the LX 600, and will likely feature the Land Cruiser's 3.5-liter twin-turbo V6. That should be good for an identical 415 horsepower and 480 pound-feet of torque. Creative Trend adds that in the Middle East, the entry model will be called LX 500d, implying it'll be equipped with the Land Cruiser's turbodiesel 3.3-liter V6 generating 309 horses and 516 lb-ft.  The flagship model, however, is said to be the LX 750h, which adds a hybrid-electric system to the 3.5-liter petrol V6. Together, they'd make a potent 480 horsepower and 642 lb-ft of torque. This powertrain is not available on the Land Cruiser. In addition, the LX will have a more luxurious and high-tech interior, with a rumored version of the new Lexus Interface that appeared on the new Lexus NX. However, whereas the NX sports a 14-inch version of the screen, the LX will reportedly receive a 17-inch version. Incidentally, it seems the LX may have already been seen in the NX's reveal video, albeit under a white cloth. Additionally, we have it on good authority from friends in Japanese media that both the Land Cruiser and Lexus LX will, in Japan, feature a fingerprint recognition system on the engine start button. The off-roaders routinely top the stolen vehicles list in Japan, with about 5 out of every 100 registered vehicles stolen every year and rates increasing. Most of them end up being shipped overseas where Land Cruisers and Lexus LXes are seen as tough status symbols. Lastly, the report says Lexus Japan will start accepting pre-orders in September, with the LX itself debuting in December. While we are sadly not privy to the new Land Cruiser, it's likely the Lexus LX will arrive stateside. Whether these specs carry over remains to be seen. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.