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2019 Lexus NX F Sport gets the Black Line treatment

Lexus is debuting a limited-production NX F Sport Black Line edition at the 2019 Chicago Auto Show. Set to be sold for the 2019 model year only, the Black Line is essentially an appearance package with some added equipment as well — Lexus previously made a Black Line version of the RC coupe with similar results. The package takes a normal NX 300 F Sport and jazzes it up a bit. The NX in this spec is equipped with a 2.0-liter turbocharged four-cylinder making 235 horsepower and 258 pound-feet of torque. Forged 19-inch chrome wheels and a faux carbon bodyside graphic are the main exterior changes. Only three colors will be available for the Black Line, including black, silver and the white you see here. The interior gets colors to complement the exterior, with two-tone white and black seats. A black headliner is standard, as are unique Black Line floor mats, cargo mats and key fob gloves. Extra equipment comes in the form of a new Mark Levinson 14-speaker, 835-watt audio system. This audio setup isn't available on any other version of the NX crossover. Beyond that, the Black Line is a fully-loaded NX with nearly all of the available option boxes checked. Notable upgrades include navigation, blind-spot monitoring, heated/cooled seats, an auto-dimming mirror and moonroof. Lexus is limiting production to 1,000 units for this special edition, which will be arriving in dealerships in February — as in, right about now. It's available in either front-wheel or all-wheel drive. The front-drive version goes for $49,600, while all-wheel drive will run you $51,000 including destination charges. Related video:

Lexus LY 650 luxury yacht is its fourth flagship

Earlier, Lexus teased a "fourth flagship" vehicle, in addition to the LS sedan, LX SUV and LC coupe. We wondered what it could be. Production version of the LF-1 Limitless? But what's that little cylinder? Lexus cologne? Well, Lexus' fourth flagship is literally more like a ship. It's the LY 650 luxury yacht. The 65.5-foot yacht has three staterooms, three heads, and it sleeps six people. It's powered by the choice of a Volvo IPS 1200 or Volvo IPS 1350 marine engine, and can hold 1,000 gallons of fuel. View 15 Photos Lexus says the LY 650's creation was inspired by positive public reception to the 42-foot Lexus Sport Yacht Concept. And it joins a crowded ocean of luxurious yachts and/or submersibles from Porsche, Bugatti, Migaloo and Aston Martin. Lexus tapped Wisconsin-based Marquis-Larson Boat Group to build, sell and service the luxurious boat. While this wasn't quite the new Lexus flagship we expected, it certainly is beautiful. We hope we get a chance to climb aboard soon. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.