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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Krafcik says US Gov. shutdown is slowing Oct. auto sales

The government shutdown is eroding consumer confidence in the auto market, says John Krafcik, CEO of Hyundai's US sales unit, and could lower October sales by as much as 10 percent, Automotive News reports. "It's that anxiety that keeps customers, potential buyers, on the sidelines when making a big purchase like an automobile," Krafcik says, adding that industry sales could be off by five to 10 percent in October compared to September.
The fourth quarter, which started October 1, usually consists of increased auto sales as dealerships clear their lots to make room for the next year's models. Leading up to the fourth quarter this year, the auto industry was doing well in the fragile, recovering US economy, although September deliveries decreased by 4.2 percent, due in part to this year's Labor Day sales being recorded for August.
To help its customers, Hyundai announced it is deferring new-car loan and lease payments for furloughed federal workers until they're called back to work and also offering them a three-month payment deferral if they buy a new Hyundai in October. "We have already had requests from over a thousand people to have their payments deferred," Krafcik says.

Lexus IS F Sport Blackline Edition embraces the darkness

Darkness continues to descend on all corners of the automobile market, and that includes Lexus, where the 2020 IS F Sport goes dark with the Blackline Edition. In contrast to last year's IS 300 F Sport Black Line Edition, the 2020 Blackline Edition (now one word) can be had as either an IS 300 or an IS 350. Once again, the package contains dark-finish split-spoke 18-inch wheels, a similar dark-chrome grille surround, and black mirror caps. This year's color choices are Obsidian (black), Ultra White, or Ultrasonic Blue Mica 2.0 — the latter replacing last year's silver. The interior features black and gray Nuluxe (synthetic leather), this time with Indigo Blue accents rather than red. Lexus also tosses in triple-beam LED headlights, navigation, blind-spot monitoring, a heated wood-rimmed steering wheel, and a SmartAccess card key. Powertrains are the same as in the standard IS F Sports. The IS 300 with rear-wheel drive uses a 2.0-liter turbocharged inline-four making 241 horsepower, while the all-wheel-drive IS 300 gets a 260-hp 3.5-liter V6. The IS 350 models, both FWD and AWD, have a more potent, 311-hp version of the naturally aspirated 3.5-liter six. Prices range from $46,225 to $52,010 (with destination fee). The 2020 IS F Sport Blackline Edition joins the recently announced NX 300 Black Line Edition in a darkened corner of the showroom, where the two models can argue about the spelling of their name.