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Lexus pushing upmarket as others move down, LF-LC production hinted [w/video]

Jeff Bracken, Lexus' US group vice president and general manager, knows his company lost its position as America's biggest luxury brand back in 2011, and it's a mantle that his employer probably won't be getting back any time soon. That's because Lexus is electing not to follow the luxury segment's downmarket trend any more than its $32,500 CT 200h hybrid hatchback. "Since we won't be going down below $30,000, it will be very difficult for us to ever regain luxury leadership," Bracken admitted on Autoline After Hours late last week.
Rivals Mercedes-Benz, BMW and Audi all have new low-end entries on sale or in the wings to entice new buyers and fortify their CAFE scores, but Lexus has Toyota and Scion to capture sales underneath its lineup. Instead, Bracken hints that Lexus is going upmarket and higher-performance, fueling ongoing rumors of a LFA successor, or perhaps a new offering based on the lauded 2012 LF-LC coupe concept shown above, a production version of which could also slot in where the unloved SC convertible left off. "We need to begin bringing to market luxury performance... higher performance vehicles. IS-F certainly was the beginning of that, maybe on the lower end," says Bracken.
Later in the online video interview show, Bracken gets even more candid:

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2018 Lexus LS 500 gets the F Sport treatment

Lexus has used this year's auto show season for a continuous rollout of its all-new flagship sedan, the 2018 LS 500. It debuted in Detroit, followed by the hybrid LS 500h in Geneva. For New York, the updated LS gets the F Sport treatment, which includes design touches, chassis tuning and added stopping power. The 2018 Lexus LS F Sport, whether in gas-only or hybrid trim, receives a set of 20-inch alloy wheels and larger, six-piston caliper front and four-piston rear brakes. Up front, the F Sport grille is refined beyond that of the standard LS, and Lexus notes that it took CAD designers five months to get the desired look, with its 7,100 individual surfaces. Other visual changes include an enlarged side grille, unique rocker panels, trunk moldings, and, of course, F Sport badging. The Ultra White exterior is exclusive to the F Sport version. Inside the car, F Sport front seats offer more support for spirited driving. The driver commands the car through an F Sport steering wheel, aluminum pedals, and a perforated shift lever. Details like the Ultrasuede in the seats and headliner and brushed aluminum trim add to the interior's sporty refinement. For a bolder look, Lexus offers the F Sport-exclusive Circuit Red interior. Just one version, though – the rear-drive, gasoline LS 500 – will offer a handling package for more prowess on curvy roads. It features Lexus Dynamic Handling, which includes variable ratio steering, and active rear steering to help guide the rear wheels around corners. The sport tuned air suspension includes the Active Stabilizer system for flatter cornering. The powertrain and its output figures remain unchanged from the standard version. The new Lexus LS is set to go on sale in early 2018. Related Video: Featured Gallery 2018 Lexus LS 500 F Sport: New York 2017 View 15 Photos Related Gallery 2017 Lexus LS 500 F Sport View 27 Photos News Source: LexusImage Credit: Live photos copyright 2017 Drew Phillips / Autoblog.com New York Auto Show Lexus Luxury Sedan f sport