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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Toyota Mirai, Lexus LS show off Advanced Drive assists with OTA updates, AI

TOKYO — Toyota Motor Corp unveiled on Thursday new models of Lexus and Mirai in Japan, equipped with advanced driver assistance, as competition heats up to develop more self-driving and connected cars. Toyota's latest launch comes as automakers, electric car startups and tech giants invest heavily in so-called active safety features. The Japanese carmaker's new driving assist technology, or Advanced Drive, features a level 2 autonomous system that helps driving, such as limiting the car in its lane, maintaining the distance from other vehicles and changing lanes under the driver's supervision on expressways or other motor-vehicle-only roads. The system can even handle lane merges, and when passing trucks its lane system will move the car further to the opposite side of its lane. The car will recommend a course of action to a driver before executing it. The system also features a camera to monitor the driver's actions and level of attentiveness, and if the driver seems unresponsive or incapacitated, the car will pull itself over. The luxury sedan Lexus LS will be on sale from Thursday, costing between about 16.3 million yen ($148,600) and 17.9 million yen ($164,000), while the second-generation Mirai hydrogen fuel cell car will be offered on April 12 at between 8.4 million ($76,900) and 8.6 million yen ($78,750). This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. The new models are Toyota's first products brought to the market that provide over-the-air updates and utilize AI technology centered on deep learning, said Toyota executive James Kuffner, who is also the head of Toyota's research unit Woven Planet. "This is really an important first step in our journey towards software-first development," he said at an online briefing on Thursday, adding that the company has tried to design the software to be truly global and to provide re-usability. In the future, software features on cars will be "upgradable" and "more customizable" much like how people personalize their smartphones, Kuffner added. Fully self-driven cars are still likely to be years away, but rival General Motors early this year made a splash at the virtual Consumer Electronics Show with a fully-autonomous all-electric flying Cadillac concept, while Chinese search engine operator Baidu unveiled a partnership with local car brand Geely.

Are you the 2016 Lexus LX 570? [w/video]

What we appear to have here is our first glimpse at the updated 2016 Lexus LX 570. The luxury counterpart to the Toyota Land Cruiser, the Lexus LX first arrived in 1996. It entered its current third generation in 2007 and underwent a facelift in 2012. That would make it prime for replacement, but if this leaked image is anything to go by, Lexus has apparently opted to give it another refresh to keep it relevant for a little while longer. Reportedly leaked by Japanese magazine Best Car (and coming to us in the YouTube video below through Arabic publication Almuraba), the image shows what looks to be an updated version of the existing LX. The shape looks largely the same, but with a pronounced take on the brand's signature spindle grille dominating an even more aggressive face, flanked by sharper headlights and boomerang-shaped DLRs. The inset image ostensibly shows a revised version of the existing model's interior, with what appears to be a slightly larger infotainment display in the center of the dashboard. Given the subtle visual enhancements, it does not appear likely that Lexus has changed much under the hood, where the current model (in North America at least) packs a 5.7-liter V8, driving 383 horsepower and 403 pound-feet of torque through a six-speed automatic transmission to all four wheels. That giant engine could probably benefit from some fuel-saving measures, but we'll have to wait for the full reveal to find out one way or another. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.