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2022 Lexus NX gets new chassis, engines and even a PHEV

The Lexus NX is one of the more recent additions to the Lexus lineup, having made its debut for the 2015 model year. In that time, it's only received a couple of facelifts. Now, the small crossover is getting its first full redesign in the form of the 2022 Lexus NX. And while it may look evolutionary, it offers a load of new and welcome features. The new NX is now built on the TNGA-K platform, which also underpins the Toyota RAV4 and Camry and the Lexus ES among other small to midsize models. Lexus says it's structurally more rigid and offers a lower center of gravity. Fitted to this platform is a plethora of powertrains. The NX 250 gets a naturally aspirated 2.5-liter four-cylinder making 203 horsepower and 184 pound-feet of torque. It's available with front- or all-wheel drive. The NX 350h hybrid gets the same engine but with a couple of electric motors. That gives it all-wheel drive as well as 239 horsepower. The regular NX 350 gets a turbocharged 2.4-liter four-cylinder making 275 horsepower and 317 pound-feet of torque, plus all-wheel drive. Topping the range is the NX 450h+ with the RAV4 Prime's 2.5-liter four-cylinder and larger electric motors making 302 horsepower. It's also only available with all-wheel drive and has a 36-mile electric range. The non-hybrid powertrains now come with an eight-speed automatic, but the hybrids continue to use CVTs. All of these new mechanical updates fit under a fresh but familiar-looking shell. It's short and taut with many curves and creases, but it's generally smoothed and softened compared to the previous model. The most distinct change is at the rear where the NX adopts a full-width taillight like the IS and UX. It also features the brand's name spelled out in letters just below the taillight. The inside is more significantly updated, and the focal point is undoubtedly the new infotainment system. The old touchpad and mouse designs are dead, and the NX will be the first to use this new touchscreen system. It was developed by a division at Toyota's North American headquarters, and seems much more intuitive, though we'll have to reserve final judgment until we try it ourselves. It uses either a 9.8-inch screen or optional 14-inch unit. The latter incorporates dedicated touch buttons for comfort controls and physical temperature dials blended into it. The smaller screen uses all physical controls for comfort functions. Both have a physical volume knob, too.

Lexus RC configurator comes alive, priced from $42,790*

Fancy yourself an example of Lexus' take on the BMW 4 Series and Audi A5? Well, now you can customize your very own RC on Lexus' consumer website. With prices starting at $42,790 for a rear-drive model while an all-wheel-drive RC kicks off at $45,025. Neither price includes Lexus' *$925 destination charge.
With a wild (by Lexus' standards) color palette and the option of regular and F Sport trims, there's a fair amount to play with in this configurator. That said, it follows the brand's typical strategy of offering colors and upholsteries along with a wide range of pre-determined options packages.
For those waiting on the configurator for the RC F, it looks like you'll have to wait a big longer, as Lexus hasn't launched a builder for its high-performance, 467-horsepower, $63,325 coupe. Stay tuned for that one.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.