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2022 Lexus IS 500 F Sport First Drive | A charismatic outlier

For 2022, the Lexus IS is getting a V8, the first time since the last IS F was built back in 2014. But instead of an uncompromisingly sporty successor to the IS F, Lexus has created something a little softer and more civilized, and given it a similarly watered-down name: IS 500 F Sport. And in our time with the sedan, it's an apt name, since it's not a real competitor for the M, AMG, RS and Blackwings of the world. But what it is isn't bad, either. It's a characterful sport sedan that makes for an interesting alternative to similarly softer and more civilized choices like the BMW M340i or Audi S4. It is hampered by some familiar Lexus problems, but it has enough to like that the right buyer can happily overlook the shortcomings. Before diving too deep into the driving impressions, let's go over what was done to create the 2022 Lexus IS 500 F Sport. The lynchpin is the 5.0-liter naturally aspirated V8. It's a unique feature for a class full of turbocharged four- and six-cylinder engines. It sends 472 horsepower and 395 pound-feet of torque to the rear through an eight-speed automatic transmission and a standard limited-slip differential. Lexus clocks the 0-60 time at 4.4 seconds, which is on par with the rear-drive M340i. Of course, the BMW has 90 fewer horsepower. It sits on a sport-tuned adaptive suspension and gets bigger brakes with better cooling, but that's about it for mechanical upgrades. It's all wrapped in a body that looks almost exactly like the IS 350 F Sport except for the quad exhaust, exclusive Enkei wheels and the power bulge that raises the hood by 2 inches. It's great for keeping a low profile, but nodding quietly to those in the know that, yes, this is the fast one. The interior also gets leather and faux suede upholstery, a thick F Sport steering wheel and other F-related trimmings. As with every Lexus so equipped, the IS 500's V8 is a true treat that makes up for whatever disadvantages it might have on paper with endless character in person. It's spectacularly smooth and demure most of the time, but when asked, it delivers a raucous intake growl and a just right amount of exhaust noise. And it does so without needing to have the artificial sound enhancer turned on (it's adjustable from nothing to 100% via a scroll wheel on the dash). It's eager to rev and will do so to a little past 7,000 rpm. Peak power lives up there, but it has enough mid-range grunt to keep it entertaining even when you're not making the most of every gear.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.