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How Lexus, Infiniti plan to win back luxury buyers from Germans, Tesla

DETROIT — Japanese luxury auto brands Lexus and Infiniti have used the Detroit Auto Show to test new ways to regain momentum against Germany's prestige automakers and Tesla. The Japanese are fighting to gain ground in the U.S. luxury market as Audi and Mercedes-Benz have expanded sales and Tesla has provided a fresh alternative to established brands. Last year, Lexus suffered a 7.6 percent slide in U.S. sales. Acura's 2017 sales fell 3.9 percent from 2016. Infiniti pushed up sales by 11.3 percent — but by selling almost twice as many sport utility vehicles as cars. However, Infiniti's total 2017 sales of 153,415 vehicles put it behind the leading Germany luxury car brands, as well as Acura, Lexus and Cadillac. The Lexus LF-1 Limitless concept SUV model, with its futuristic looks and "Chauffeur mode" semi-autonomous hands-off driving capabilities, signals that Toyota's luxury brand may start to focus more on SUVs than traditional large sedans. The LF-1 also previews a futuristic navigation technology that anticipates where the driver is going based on driving habits and history, and provides hotel recommendations or other concierge services. View 13 Photos "We don't want to be the 'race car' brand; we don't want to be the 'quiet ride' brand. We want to be the brand which is emotionally connected with the customer," said Cooper Ericksen, vice president of U.S. marketing for Lexus. Lexus, Infiniti and Acura launched in the U.S. market in the late 1980s and took advantage of quality problems at Audi and a lack of innovation at the then-leading luxury brands, Cadillac and Lincoln. Now, the structure of the U.S. luxury market has changed. Four brands — Mercedes, BMW, Audi and Lexus — dominate. Tesla delivered 103,000 vehicles in 2017, its best year ever, though that total is still a small fraction of the overall luxury market. Tesla, meanwhile, is trying to overcome "production hell" and increase output of its more affordable compact Model 3 sedan. The highly anticipated car is just starting to reach customers — but with 400,000 preorders, 2018 could be a breakthrough year for Tesla. View 19 Photos In Detroit, Infiniti showed the Q Inspiration Concept sedan powered by a unique, high-efficiency variable-compression gasoline engine. While the prototype is not electric, its exterior might appeal to customers of the Tesla Model S.

2019 Lexus GX 460 Drivers' Notes Review | An ancient, yet luxurious SUV

The 2019 Lexus GX 460 is an old-school SUV with luxury draped all over it. Body-on-frame SUVs are the exception these days, as unibody crossovers lead the way forward. There are plenty of great reasons for this, but the GX marches on as a unabashedly truck-like SUV. Nothing about the price screams truck, though. At $70,840 as-tested, anybody who buys a new GX 460 is going to be left with a sizable hole in their wallet. However, it’s not without a bevy of luxury features. Being the high-zoot “Luxury” trim level, ours comes standard with an adaptive suspension, semi-aniline leather interior, a power-folding third row, mahogany wood accents and three-zone climate control. That said, Lexus still managed to tack on a decent number of options. A $2,340 Driver Support package added the Mark Levinson audio system and a suite of driver assistance systems. Our tester also had a $1,970 rear seat entertainment system and a $1,950 Sport Design Package. The package includes 18-inch gunmetal wheels, heated second-row captainÂ’s chairs and a sizable list of exterior changes like front and rear bumper spoilers and scarlet taillights. The powertrain is also stuck in a older time period. Whereas most large crossovers now use downsized turbocharged engines, this Lexus sticks with a 4.6-liter V8 good for ... wait for it ... 301 horsepower. The V6-powered ES 350 makes 302. Worse, the GX gets poor fuel economy and doesnÂ’t exactly rocket up to speed with much excitement, either. At least it's proven from a reliability standpoint. Editor-in-Chief Greg Migliore: We try to talk about a specific element of the vehicles we test in Drivers' Notes, but indulge me today. IÂ’m going to talk about the Lexus GX 460Â’s ethos. By that I mean itÂ’s an old-school SUV that looks and feels the part. Wrapped in LexusÂ’ sharp, spindly styling, itÂ’s classy yet also kind of hulking. The steering is light and the vague brakes have little bite at first and then a lot as the pedal travel increases, making for challenging inputs for the driver. Still, I like it. The GX 460 captures the ethos of an old-school SUV perfectly. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Senior Editor, Green, John Beltz Snyder: For a three-row SUV, the GX feels pretty small inside. The second row is decent, but I know Greg had to do a little moving of seats in order to fit a rear-facing child seat back there.

Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.