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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus RC 350 F Sport ready to take on Europe's coupes

Rumbling into the slot between the Lexus RC 350 Sport Coupe and the RC F is this, the RC 350 F Sport. Debuting at the Geneva Motor Show next week, the intergalactic malevolence of that spindle grille is given further aggression with a mesh treatment and 19-inch F Sport mesh wheels in dark metallic. Traditionally, F Sport models have also brandished unique fascias, but the standard RC is so visually aggressive to begin with, it still ought to throw quite a scare into rivals like the BMW 4 Series M Sport.
Bigger identifiers come in the cabin and under the skin, foremost being the redrum-reminiscent Rioja Red leather treatment and Silver Performance trim, perforated leather wrapped 'round the steering wheel and a moving center ring in the dash cluster inspired by the LFA. When the coupe is put into Sport+ mode, the included adaptive damping will kick in, and buyers can optionally order the four-wheel steering system when the car goes on sale in the US this fall.
There's a press release with info and specs below, a high-res gallery above and a bright lights, big city introduction on March 4 in Geneva.

Lexus rounds out the LS line with 500h hybrid

The 2018 Lexus LS range will feature a full hybrid LS 500h version, which will be presented to the public at the Geneva Motor Show in March. The LS 500h is expected to use a 3.5-liter naturally aspirated V6, also seen in the LC 500h coupe. The platform sibling LC 500 coupe does have an available V8 version in its non-hybrid guise, but perhaps Lexus has seen fit to equip only the sportier coupe with an eight-cylinder – a major deviation from the previous V8-only LS series bloodline. The earlier LS 600h was the first production full hybrid vehicle with a V8 engine, producing 439 horsepower; since the LC 500h's hybrid powertrain only produces 354 hp, the earlier car is likely to remain the horsepower king. The coupe still hits 60 mph under five seconds, so the big sedan should also be able to move briskly. Almost 30 years have passed since Toyota unveiled its Lexus luxury brand and the LS 400 flagship, as the UCF10 body LS 400's design was locked in spring 1987 and the wraps came off in January 1989. The LS 400 of those days was often deservedly revered, and in the following decades it has spawned numerous new generations of high-end Lexus LS sedans. But in case the latter-day LS models have become just a touch too Camry- or Avalon-like, the 2018 version should bring a new edge. Related Video: News Source: LexusImage Credit: Lexus Green Geneva Motor Show Lexus Hybrid Luxury lexus ls