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Next Lexus LX 600 and LX 750h specs reportedly leaked

Specs for the next Lexus LX appear to have been leaked to a Japanese blog. The flagship luxury SUV will reportedly come in two flavors, and offer greater differentiation from its Land Cruiser cousin than ever before. One of those variants is, for the first time, a hybrid version. The Japanese site Creative Trend reported on the 300-series Land Cruiser specs before most, and aside from some small discrepancies in horsepower and torque numbers, was surprisingly accurate. They even called the existence of a GR Sport performance trim level. Now, they've turned their focus to the LX. As translated by Lexus Enthusiast, the entry spec will be called the LX 600, and will likely feature the Land Cruiser's 3.5-liter twin-turbo V6. That should be good for an identical 415 horsepower and 480 pound-feet of torque. Creative Trend adds that in the Middle East, the entry model will be called LX 500d, implying it'll be equipped with the Land Cruiser's turbodiesel 3.3-liter V6 generating 309 horses and 516 lb-ft.  The flagship model, however, is said to be the LX 750h, which adds a hybrid-electric system to the 3.5-liter petrol V6. Together, they'd make a potent 480 horsepower and 642 lb-ft of torque. This powertrain is not available on the Land Cruiser. In addition, the LX will have a more luxurious and high-tech interior, with a rumored version of the new Lexus Interface that appeared on the new Lexus NX. However, whereas the NX sports a 14-inch version of the screen, the LX will reportedly receive a 17-inch version. Incidentally, it seems the LX may have already been seen in the NX's reveal video, albeit under a white cloth. Additionally, we have it on good authority from friends in Japanese media that both the Land Cruiser and Lexus LX will, in Japan, feature a fingerprint recognition system on the engine start button. The off-roaders routinely top the stolen vehicles list in Japan, with about 5 out of every 100 registered vehicles stolen every year and rates increasing. Most of them end up being shipped overseas where Land Cruisers and Lexus LXes are seen as tough status symbols. Lastly, the report says Lexus Japan will start accepting pre-orders in September, with the LX itself debuting in December. While we are sadly not privy to the new Land Cruiser, it's likely the Lexus LX will arrive stateside. Whether these specs carry over remains to be seen. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

2016 Lexus ES shows updated, US-spec face

Lexus debuted the refreshed style for the ES at the Shanghai Motor Show with a much more prominent take on the company's spindle grille. If you hoped the conspicuous schnoz might be toned down for the US version of the luxury sedan, we have some bad news. The US-spec 2016 Lexus ES looks exactly the same. The spindle grille stands as one of the most polarizing styling features on new vehicles today. Rather than soften things, Lexus' designers make the shape even more pronounced for the refreshed ES. The latest take removes the crossbar from the center and outlines the whole thing in chrome. More angular, standard LED headlights make the edges appear even sharper, as do the triangular foglight surrounds at the lower corners. At the back, the taillights feature a more conspicuous L-shape and chrome-tipped, rectangular exhaust tips finish things off on the ES 350. The company also adds some evocatively named colors, including Autumn Shimmer, Nightfall Mica, Caviar, and Eminent White Pearl. Beyond the updated looks, the other major change for the ES is the availability of the Lexus Safety System+ suite of tech. It includes a Pre-Collision System, Lane Departure Alert with Steering Assist, Intelligent High Beam, and High-Speed Dynamic Radar Cruise Control. If all that isn't enough to make you feel more secure behind the wheel, a blind spot monitor with rear cross traffic alert is an additional option. The improvements to the interior aren't quite as drastic as the outside. There's a redesigned steering wheel, shift knob with a leather boot, and more soft-touch materials around the console. New trim colors include Linear Dark Mocha, Illustrious Piano Black, and matte-finish Bamboo. Both ES 350 and ES 300h models are unchanged in terms of powertrains. For a starting price of $38,940, after the $940 destination charge, buyers can get the ES 350 with a 268-horsepower, 3.5-liter V6 and six-speed automatic. For $41,860, customers can order an ES 300h with a hybrid, 2.5-liter four-cylinder making a total output of 200 hp. Luxury, Emboldened: Lexus ES 350 Revs Up Style and Luxury for 2016 Refreshed Look with Bolder Rendition of Lexus Spindle Grille Standard LED Headlights and Other Premium Design Features New Lexus Safety System+ Suite of Driver Assist Technologies Upgraded Interior Finishes Mark Levinson Audio and Panoramic Roof Available with All Packages July 10, 2015 Maintaining luxury leadership requires a relentless pursuit.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.