2013 Lexus Gs 350 on 2040-cars

Auto blog

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus LC convertible possibly spied in production form

Following a concept reveal at the beginning of the year and confirmation of production a few months ago, we've finally got a glimpse of what may be the production Lexus LC convertible. The droptop was spied during a photo shoot in Los Angeles. It appears to be wearing the "Structural Blue" hue that made its debut at SEMA a couple years ago. While the concept shown at Detroit looked nearly production-ready, there are small differences between it and this photo car. Close examination shows that this version has a small wind blocker and differently shaped rear seat backs. These pieces match up with the prototype that appeared at the Goodwood Festival of Speed. The main difference between this car and the Goodwood example is that this photo car has more finished trim around the tonneau cover. Another difference from the Detroit concept is the fact the rear tonneau has a section finished in the same color upholstery as the interior. Though Lexus confirmed the LC convertible for production, it hasn't given any indication as to when it will go on sale. The fact that Lexus is doing photo shoots of the car has us thinking it will be revealed and put on sale in time for the next model year, making November's LA Auto Show a prime choice. It will undoubtedly be fitted with a choice of the 471-horsepower 5.0-liter V8 or the 354-horsepower V6 hybrid powertrain.

Lexus jumps head first into turbocharging with its 2015 NX 200t

If Lexus is going to stay competitive, it needs to turbocharge sooner rather than later.
If there's anything that Lexus is experienced with, thanks in large part to its corporate parents at Toyota, it's hybrid powertrains. The automaker has hybridized tiny little four-cylinder engines, massive honkin' V8s and everything in between. So synonymous are hybrids and Lexus that it would be a shock to see a brand-new model released without an accompanying version with blue badging and a little "h" appendage to its name.