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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus GX, Toyota Land Cruiser Prado facelifts leaked

The Lexus GX and the Toyota Land Cruiser Prado, which isn't sold in the US, have gone without visual updates since the current generation was launched in 2009. But what appear to be patent filing sketches and pictures of the sibling sports utility vehicles' mid-cycle updates have been leaked on a Russian Land Cruiser Club forum.
Major changes to the GX's front end will be made to incorporate Lexus' signature grille. Gone are the awkwardly shaped headlamps and the soft-looking triple-slat grille. The sketch shows the Lexus with a new bumper, lower-profile headlights and a more aggressive, angular grille with one more slat and a gaping lower air-intake opening. The vehicle's profile looks unchanged, but the rear bumper will be reshaped slightly to fit new, better-integrated horizontal reflectors.
The Toyota gets a handful of styling updates as well, including a new front bumper with higher-profile headlamps that look a bit out of place to us. The Prado's profile also looks unchanged, but the rear end gets restyled taillights and a reshaped license-plate enclosure.

Lexus LFA owner gets town to remove speed bump

What do you do if you have enough money to buy a Lexus LFA but can't get the car safely to your house? Get local government involved, of course. Rune Berge Vik, of Stavanger, Norway, did just that after he bought a Lexus LFA (the only LFA in the Nordic region according to tv2.no) last year only to find out that it could not clear a speed bump in his neighborhood.
To remedy the situation, Vik got in touch with his city, which had the speed bump removed. Talk about your tax dollars hard at work. On the other hand, it's commendable that the man actually uses his supercar as a daily driver, and besides, doesn't a street-legal car have the right to access said public streets?