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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus parts prices cut in China amidst antitrust fears

It's been a topsy-turvy summer for foreign businesses in China ever since that country's National Development and Reform Commission and State Administration for Industry & Commerce launched a horde of investigations into anti-monopoly practices. When the law outlining monopolistic behavior was passed in 2008 foreign companies appreciated it, expecting it to illuminate some of the more opaque corners of Chinese government enforcement. That hasn't exactly been the case, and now as more than 1,000 auto-sector firms get investigated and pay huge fines to settle the nebulous charge of having prices that are too high, that hoped-for clarity is all but gone.
A recent news report said Audi, Chrysler and Daimler "would be punished for unspecified violations" concerning the prices of spare parts. Earlier this month Toyota said that Lexus China was being looked at, and before there's been any public notification of punishment Lexus has decided to lower the price of its replacement parts. From next month, customers will save an average of 26 percent on roughly 15,000 parts. It's unknown whether the move will appease authorities enough to end the investigation, which outside analysts have said targets foreign firms in China over domestic industry.

Lexus postpones 2021 IS debut indefinitely

The new 2021 Lexus IS sports sedan was scheduled to make its debut today, but Lexus has made the decision to postpone the digital unveiling indefinitely. Lexus cites respect for "the recent global situation" as the reasoning for the postponement.  This week, Lexus released a simple statement on the digital debut of the 2021 IS. "Considering the recent global situation, Lexus has respectfully postponed the premier of the new IS, which was originally scheduled for 8:00 a.m. Japan Standard Time, June 10," it said. "Revised timing will be announced soon." With worldwide outpouring of civil protests in regards to the death of George Floyd, police brutality and the movement for police reform — all in the midst of a pandemic — it seems like a malapropos time to unveil a new car. Autoblog reached out to Lexus for further clarification on when the car would debut, and the company said it hopes to have more news at a later date. When it does debut, the next-generation sports sedan will utilize rear-wheel drive, and we expect all-wheel drive to be an option. According to a report from Motor Trend, the new IS will ride on an evolutionary modified version of its current "New N" platform, as opposed to an all-new setup, but that is unconfirmed. Like the current IS, the upcoming IS will likely offer both four-cylinder and six-cylinder powertrains options, though it is unclear what the power will look like. Related Video: