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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

The greenest cars of 2024: Vehicles that use the least fuel and cost less to operate

All-electric vehicles may make headlines for environmental friendliness and fuel efficiency, but the “greenest” car in America in 2024 has a gasoline engine. According to the American Council for an Energy-Efficient Economy's annual GreenerCars ratings of the most environmentally friendly cars, the latest Toyota Prius Prime SE plug-in hybrid tops the list of greenest cars, although it's something of an anomaly, because battery-electric EVs follow it in spots two to five. Of the top 10 vehicles in the ratings, six are electric and four are hybrids: Rank Make & Model Powertrain Green Score MSRP Estimated Annual Fuel Cost* 1 Toyota Prius Prime SE PHEV 71 $32,975 $529 2 Lexus RZ 300e EV 67 $55,150 $651 3 Mini Cooper SE EV 67 $30,900 $747 4 Nissan Leaf EV 66 $28,140 $741 5 Toyota bZ4X EV 66 $43,070 $689 6 Toyota RAV4 Prime PHEV 64 $43,690 $741 7 Hyundai Elantra Blue Gas Hybrid 64 $26,250 $864 8 Hyundai Kona Electric EV 63 $34,050 $695 9 Toyota Camry LE Gas Hybrid 63 $28,855 $907 10 Kia EV6 EV 63 $43,975 $689 11 Toyota Corolla Gas Hybrid 62 $23,500 $944 12 Hyundai Ioniq 5 EV 62 $41,650 $737 *ACEEE analysis using EIA data of annual cost—from gasoline, electricity, or a combination—of driving 15,000 miles The ACEEE also compiled two other vehicle rankings: the so-called “Greener Choices” and the “Meanest List.” The Greener Choices list includes a variety of high-scoring conventional vehicles, and the Meanest List identifies the worst-performing mass-market models. Finishing first in the “greener” list — which the organization says is about cars “available nationwide with among the lowest environmental impacts” — is the Honda Accord Hybrid. As far as the “worst-performing mass market” vehicle, that dubious distinction goes to the $184,000 Mercedes-Benz AMG G63. “ItÂ’s important for automakers to keep expanding affordable EV options rapidly so that the benefits of EVs are available to drivers across a wider spectrum of incomes as we transition away from cars that burn gasoline,” said Peter Huether, ACEEEÂ’s senior transportation research associate and lead researcher for the GreenerCars rankings. “For drivers whose needs are not met by todayÂ’s charging infrastructure, many efficient and affordable hybrid options are available.” Just over half the cars on the 2024 Greenest List start at under $35,000, including four EVs and three gas hybrids.

Lexus' hoverboard 'is like floating on a cushion of air'

The Lexus hoverboard is real, folks. It's not computer-generated imagery you're looking at, and it's not smoke and mirrors. In fact, what looks a lot like smoke emanating from below the Japanese luxury brand's hoverboard is actually caused by the liquid nitrogen required to keep the 'board's insides cool. How cool, you ask? Put it this way: liquid nitrogen freezes at -346 degrees Fahrenheit. Ice cold, baby. If there is a bit of tricky deception in the video you see above, it's that the superconductors Lexus is using in its hoverboard will only cause the machine to lift off surfaces that are magnetic. In other words, a skatepark full of concrete won't work. For that matter, in true Back To The Future style, neither would water... even if you've got power. Does any of that techno mumbo-jumbo even matter, though? What we have here is a real-life hoverboard that doesn't look like a poorly conceived high-school science project (no offense to Hendo, featured in the video below). The Lexus hoverboard is beautiful, with bamboo decking, a carbon fiber base and, let's be honest, that awesome special-effects-style smoke. Ross McGouran, a professional skateboarder, seems to agree with our assessment of the merits of the Lexus hoverboard. In a new video from the automaker that you can watch above, McGouran compares the hoverboard to regular skateboards and says riding Lexus' invention is like floating on a cushion of air. Which sounds equal parts difficult and amazing. We look forward to more from McGouran and Lexus. Related Video: Related Gallery Lexus Hoverboard View 9 Photos News Source: Lexus via YouTube Design/Style Toys/Games Lexus Technology Gadgets Future Vehicles Special and Limited Editions Videos