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Lexus tops JD Power Vehicle Dependability Study again, Buick bests Toyota

It shouldn't surprise anyone, but Lexus has once again taken the top spot in JD Power's Vehicle Dependability Study. That'd be the Japanese luxury brand's fourth straight year at the top of table. The big news, though, is the rise of Buick. General Motor's near-premium brand beat out Toyota to take second place, with 110 problems per 100 vehicles compared to Toyota's 111 problems. Lexus owners only reported 89 problems per 100 vehicles. Besides Buick's three-position jump, Scion enjoyed a major improvement, jumping 13 positions from 2014. Ram and Mitsubishi made big gains, as well, moving up 11 and 10 positions, respectively. In terms of individual segments, GM and Toyota both excelled, taking home seven segment awards each. The study wasn't good news for all involved, though. A number of popular automakers finished below the industry average of 147 problems per 100 vehicles, including Subaru, (157PP100), Volkswagen (165PP100), Ford/Hyundai (188PP100 each) and Mini (193PP100). The biggest losers (by a tremendous margin, we might add) were Land Rover and Fiat, recording 258 and 273 problems per 100 vehicles. The next closest brand was Jeep, with 197PP100. While the Vehicle Dependability Study uses the same measurement system as the Initial Quality Survey, the two metrics analyze very different things. The VDS looks at problems experienced by original owners of model year 2012 vehicles over the past 12 months, while the oft-quoted IQS focuses on problems in the first 90 days of new-vehicle ownership. Like the IQS, though, the VDS has a rather broad definition of what a problem is. Because of that, a low score from JD Power is no guarantee of extreme unreliability, so much as just poor design. In this most recent study, the two most reported problems focused on Bluetooth connectivity and the voice-command systems. The former leaves plenty of room for user error due to poor design (particularly true of the Bluetooth systems on the low-scoring Fords, Volkswagens and Subarus), while the second is something JD Power has already confirmed as being universally terrible. That makes means that while these studies are important, they shouldn't be taken as gospel when it comes to automotive reliability. News Source: JD PowerImage Credit: Copyright 2015 Jeremy Korzeniewski / AOL Buick Fiat Ford GM Hyundai Jeep Land Rover Lexus MINI Mitsubishi RAM Scion Subaru Toyota Volkswagen Auto Repair Ownership study

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Lexus GS 300 disappears from 2020 lineup

The seven-strong Lexus GS lineup will enter 2020 with only five models in the lineup. Cars Direct found out the entry-level GS 300 will not ring in the new year, the discovery explained by a Lexus spokesperson with, "the GS 300 represented a small percentage of GS sales in 2018." That will leave the standard GS 350 and the GS 350 F Sport, both offered in either rear- or all-wheel drive. With the $47,885 GS 300 out of the game, the price of entry for the range goes up to $52,420 for the GS 350 RWD. That price represents a $150 increase over 2019, and an MSRP of $51,395 plus a $1,025 charge for destination and handling. Perhaps it's a sign of how much Lexus believes in the sport sedan credentials of the GS 350 that the rear-wheel-drive version currently on sale costs $330 more than the all-wheel-drive model. This is reversed for the F Sport trims, with the GS 350 F Sport AWD needing $1,745 more than version with a driven rear axle only. If pricing differentials hold across the range into 2020, that would make the GS 350 AWD $52,090, the GS 350 F Sport RWD would cost $53,785, and the GS 350 F Sport AWD $55,530. The GS F, charging along with a 5.0-liter V8 producing 467 horsepower and 389 pound-feet of torque sent to the rear wheels only, will run $86,035. That's a $560 bump over the 2019 model year. Since the GS F 10th Anniversary Edition celebrated the tenth anniversary of F performance this year, we don't expect the $89,350 sedan to continue into next year. The GS has been in the spotlight at Lexus HQ since last summer, when the brand's general manager told Automotive News "we're certainly evaluating both vehicles," speaking of the GS and IS. For next year, the 241-horsepower GS 300 slips off the scene, but one wonders how long even the 311-hp GS 350 can stick around when the entire lineup sold just 6,604 units in the U.S. last year. Sales are down more than 50 percent this year, down from a 2015 high of 23,117. The new ES is just nine horses down on the GS, $7,000 less expensive, and sold 50 percent more units in the U.S. in January than the GS has so far this year. With no news of an updated GS on the way and the ES rumored to add an all-wheel-drive trim for 2020, the GS could have a hard time standing up to business-case scrutiny.