2012 Lexus Sedan on 2040-cars

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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Lexus postpones 2021 IS debut indefinitely

The new 2021 Lexus IS sports sedan was scheduled to make its debut today, but Lexus has made the decision to postpone the digital unveiling indefinitely. Lexus cites respect for "the recent global situation" as the reasoning for the postponement.  This week, Lexus released a simple statement on the digital debut of the 2021 IS. "Considering the recent global situation, Lexus has respectfully postponed the premier of the new IS, which was originally scheduled for 8:00 a.m. Japan Standard Time, June 10," it said. "Revised timing will be announced soon." With worldwide outpouring of civil protests in regards to the death of George Floyd, police brutality and the movement for police reform — all in the midst of a pandemic — it seems like a malapropos time to unveil a new car. Autoblog reached out to Lexus for further clarification on when the car would debut, and the company said it hopes to have more news at a later date. When it does debut, the next-generation sports sedan will utilize rear-wheel drive, and we expect all-wheel drive to be an option. According to a report from Motor Trend, the new IS will ride on an evolutionary modified version of its current "New N" platform, as opposed to an all-new setup, but that is unconfirmed. Like the current IS, the upcoming IS will likely offer both four-cylinder and six-cylinder powertrains options, though it is unclear what the power will look like. Related Video:

Lexus ES350 confirmed for Kentucky production starting in 2015

Following Thursday's report, Toyota has confirmed that production of the Lexus ES will move to its Georgetown, KY assembly plant starting in 2015. To accommodate the extra 50,000 units of capacity that the ES represents, Toyota will be investing $360 million in the plant and hiring 750 new workers.
In the previous report, sources stated that the state of Kentucky had offered Toyota as much as $146.5 million to move ES production to the Georgetown facility.
The press release, posted below, specifies that only the ES350 will be built in Kentucky, so it's likely that the ES300h hybrid will continue to be built in Japan - where all ES models have been built since the car was introduced in 1989. Toyota's Georgetown plant, which currently builds the Toyota Camry, will also be getting an expansion to its engine plant to produce more four-cylinder engines at a cost of $30 million and will create an additional 80 jobs.