2011 Lexus Sedan on 2040-cars

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2014 Lexus CT 200h F Sport

The idea of the Lexus CT 200h F Sport intrigues me. A compact, premium, efficient hatchback with an added dose of sportiness? Sign me up. It's why I'm still crossing my fingers for Volkswagen to sell the Golf GTD on our shores (though recent reports on that front are bumming me out). And judging a book by its cover, this Lexus certainly looks like it could be an interesting proposition.
Lexus first launched the CT for the 2011 model year, and for 2014, the little hatch has been given a makeover, now proudly wearing the company's new spindle grille, for better or worse. When we reviewed the CT after its launch, executive editor Chris Paukert called it "handsome, well screwed together," and "one of Toyota's boldest offerings in years." That may have been true, but after a slight makeover and some fresh new F Sport duds, I'm wondering if the CT proposition isn't looking a little more unfortunate than before.
Driving Notes

Lexus puts that vivid yellow LC500 concept into limited production

Back in August, Lexus crafted a vibrant yellow LC Inspiration Series concept car for the Pebble Beach Concours d'Elegance, complete with a lightly customized interior and carbon detailing. For the Chicago Auto Show this year, Lexus is bringing a limited edition production version with the same recipe. The Flare Yellow cars are offered in a series of 100 units, with an inscription on the carbon fiber door sill covers marking each car as part of the limited run. The semi-aniline seats have yellow stitching, like on the concept car, and the interior also has similar yellow door inserts. However, the 21-inch wheels were dark cross-spokes on the concept, and the production Inspiration Series wears a different, split five-spoke design in the same size. But it has same carbon fiber roof and grille insert as the concept car. As for the powertrain, it remains stock with a 5.0-liter naturally aspirated V8 producing 471 horsepower and coupled to a 10-speed automatic transmission. The 0-60 time is disclosed as 4.4 seconds. Lexus prices the Inspiration Series at $106,210 without destination fees (those are $1,025 for a typical LC). The 100 cars will be made available beginning in April. A stock LC500 starts from $92,300 plus destination. Related Video:

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.