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Lexus recalls 4,200 NX crossovers due to missing welds

Lexus is recalling about 4,200 units of the 2022 NX due to missing spot-welds. Announced in April 2022, the campaign includes the NX250, the NX350, the NX350h, and the NX450h+, and the Japanese company has asked its dealers to stop selling the vehicles in their inventory. Documents published by the National Highway Traffic Safety Administration (NHTSA) explain that some spot-welds might have been missed during the production process. They're located around the mounting areas for the front shock absorbers. Leaving out these welds can cause some of the other welds and the surrounding panels to weaken or crack over time, which could in turn make it possible for the front shock absorbers to separate from their mounting area. This would increase the risk of a crash by causing the driver to lose control of the vehicle. The recall includes 4,215 examples of the NX, though Lexus estimates that fewer than 1% of those are missing welds. It will begin notifying owners of potentially affected vehicles by mail on June 6, 2022. They'll be asked to take their NX to an authorized dealer so that a mechanic can check for missing welds. Lexus is still developing a solution to the problem. In the meantime, it has asked its dealers to stop selling the NXs potentially affected by the recall that are still in inventories across the nation, though as of writing only 12 units have been identified. Weld-related recalls are mercifully rare but not unheard of. In 2019, Subaru recalled 2,107 new Outback and Legacy models due to faulty welds below the cowl panel, and 293 units of the Ascent were recalled in 2018 because they were missing a series of spot welds on the B-pillar. At the time, the company explained that the 293 crossovers without the proper welds would be destroyed and replaced. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Best Large SUVs of 2024

When it comes down to large SUVs, there's more to consider than price and just how large it is. First, it comes down to what's underneath the skin. Some are built on a truck-like body-on-frame chassis — this would be the traditional, literal definition of an "SUV." Others use car-like, unibody construction, which would make them a crossover. What really matters, though, is how you use them. For most American families, a large three-row crossover is going to be your best bet. They have loads of passenger and cargo space, and deliver superior fuel economy, handling and ride quality than those big traditional SUVs. They're cheaper, too. On the other hand, those traditional large SUVs like the Chevy Tahoe and Ford Expedition are better-suited for more heavy-duty tasks like towing. Most now have bigger third rows than big crossovers, while extended-length versions like the Chevy Suburban have way more cargo capacity behind their third rows than everything but an airport shuttle. As for luxury large SUVs, they fall into those same two categories as well, with American choices mostly being truck-based. The pros and cons of choosing one over another are similar. Below, you will find our list of the best large SUVs broken down into three categories: large family crossover, large traditional SUV and large luxury SUVs, which comprise both construction types.  Best Large Family Crossovers  |  Best Large Traditional SUVs  |  Best Large Luxury SUVs Best Large Family Crossovers 2024 Honda Pilot Why it stands out: Exceptional storage and cargo space; unique second-row functionality; refined ride; versatile and capable TrailSport; advanced AWDCould be better: Subpar acceleration with lackadaisical transmission and engine response; so-so driver assistance tech Read our full 2024 Honda Pilot Review The Honda Pilot was completely redesigned for 2023. It maintains its predecessor's family-friendly packaging and overall focus, but it has injected a welcome sense of style (especially in the TrailSport pictured above) that makes it stand out much better from the big crossover crowd. The Pilot's restrained adornment and classic proportions are refreshing compared to the increasingly busy Kia Telluride, Hyundai Palisade and Subaru Ascent. Let's talk about practicality, though, which is ultimately the Pilot's best attribute.