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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

2021 Lexus ES 250 AWD First Drive | Pick your first-world problem

ANN ARBOR, Mich. — Looking at the 2021 Lexus ES sedan, one couldnÂ’t be faulted for thinking it unchanged from the previous model year. There is a significant new element, however, with Lexus offering an all-wheel-drive ES for the first time. The ES 250 AWD is a bone tossed to customers living in the Snow Belt, many of whom find the confidence of all-wheel drive an easier investment than a set of snow tires for their front-drive vehicle. With our first drive of the new AWD model, weÂ’d have the opportunity to take it on a long trip to Northern Michigan and, as luck would have it, a terrific storm was headed our way complete with snow and bone-chilling temperatures. Aside from pushing lateral grip and balance to its limits on a race track — and, really, who tracks their ES? — it seemed the perfect opportunity to test the ES lineupÂ’s newest improvement. The new feature comes with a caveat, though, which could be a deal-breaker for fans of the ES 350Â’s 3.5-liter V6: All-wheel drive can only be had in the also-new-for-2021 ES 250 designation, which indicates the sedanÂ’s naturally aspirated, 2.5-liter four-cylinder engine. Unlike the I-4 in the ES 300h — ‘hÂ’ standing for ‘hybridÂ’ — the 250Â’s mill doesnÂ’t come linked to any electric motors. The engine and drivetrain go hand in hand. You can only get all-wheel drive with the I-4, and you can only get the non-hybrid four with all-wheel drive. Interestingly enough, the ES 250 AWD costs exactly as much as the V6-powered ES 350 in each of its trim levels. Both start at $41,025, and go up from there. If all that sounds familiar, perhaps it's because the mechanically related Toyota Avalon has the same price and drivetrain situation going on. It too is locked into the combinations of FWD/V6 and AWD/I-4, with equal price tags for both and for ultimately the same reason: the also-related Toyota Camry AWD. Because of the minuscule numbers the V6-powered Camry sells in, Toyota saw no need to invest in engineering the all-wheel-drive system to work with a V6. And since the lower-volume Avalon and Lexus ES are really only getting AWD because it can be essentially pulled off a shelf and plugged into the TNGA platform shared by all three, well, that's how you end up with this unusual ES 350 and ES 250 AWD situation. ES 250 AWD, left, ES 250 AWD F Sport, right   So what do the two extra driven wheels actually cost? Your soul? No, but close, depending on your priorities.

Lexus NX begins production in Japan [w/videos]

Lexus entered new territory this past April when it revealed the new NX compact luxury crossover at the Beijing Motor Show, but it wasn't until now that the Toyota luxury division actually started building them. The first production examples started rolling off the assembly line last week at the Miyata plant in Japan, with the accompanying turbo engines built at the adjacent Kanda plant.
The arrival of the NX marks both the first time that Lexus has produced a compact crossover - an increasingly important segment for luxury automakers - and the first time Lexus has offered a turbocharged engine, one of two options alongside the hybrid version. The NX builds on two previous competences exhibited by Toyota: one is the RAV4, which pioneered the compact crossover segment back in 1994, the other being the Lexus RX that was among the first luxury crossovers when it arrived in '97.
Lexus reports that it has already taken some 6,500 pre-orders in Japan alone, with many more coming in from markets around the world - including ours, where it is sure to be a key player for the Japanese automaker alongside the hot-selling RX. Watch the videos below to see the NX starting its production run in Japan.