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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2023 Cadillac Lyriq vs Tesla Model Y, Audi E-Tron, Jaguar I-Pace | Specs compared

The 2023 Cadillac Lyriq is the latest electric luxury crossover to enter a quickly growing segment. It brings with it the company's trademark creased design language along with high-tech features and an impressive amount of range. The Cadillac also happens to have a price and specifications that put it square in the middle of a competitive group, so we had to line up the numbers to see how it compares. We've gathered up a selection of premium electric crossovers including the Tesla Model Y, Audi E-Tron and Jaguar I-Pace, all of which seem like the closest rivals for the Cadillac. We've assembled all the raw numbers in the chart below. We've also got some additional analysis below that. And now, onto the data. Power, range, efficiency Interestingly, the Cadillac is the least powerful of the bunch. This is a bit surprising considering that GM will have a 1,000-horsepower electric Hummer pickup coming out soon. But in the Lyriq, Cadillac only uses a single electric motor powering the rear wheels. While its 340 horsepower and 325 pound-feet of torque should be more than adequate, it falls short of all the dual-motor, all-wheel-drive competition. Because Tesla does not provide horsepower or torque numbers, we're not sure how much the base model makes. We assume it's close. The true power fiends will likely want the optionally available Model Y Performance, though. It also doesn't have publicized power numbers, but its 0-60 mph time of 3.5 seconds suggests its substantially more powerful than the other crossovers, here. Power is all well and good, but range is arguably more important for an electric car. The Tesla is on top, here. The base Long Range trim has an estimated range of 326 miles. The company doesn't specifically say how large the battery is for it or the Performance, which goes 303 miles. The Cadillac is close behind with a current estimate of more than 300 miles on its 100-kWh battery. Cadillac doesn't say whether that number is the gross amount or the usable amount. The Audi and Jaguar lag behind with less than 250 miles from their 95- and 90-kWh batteries, respectively. Audi is the only company that notes that the usable capacity is less than the total, which is a common strategy employed to extend the life of the battery and to maintain consistent ranges over time. 2020 Audi E-Tron View 13 Photos While not as broadly discussed as range, we also wanted to touch on efficiency.

Top horsepower-per-dollar cars in 2017

Bang for the buck. That quasi-scientific statistic is bandied about by motor heads everywhere from classrooms to barrooms, though the truth of the matter is that it's exceedingly complex to measure. A fair performance-per-dollar index would include something like cross-referencing MSRP (Manufacturers Suggested Retail Price) with point-to-point times on a track or driving route, which is obviously hard to do comprehensively. But, for the sheer joy of talking about cars and playing with a big spreadsheet, there's always the horsepower-per-dollar index, which is more straightforward, albeit hilariously flawed. There are vagaries even with this simple formula, of course: MSRP for vehicles can change at a moment's notice, to say nothing of the bottom-line shifting that happens with local deals or showroom negotiation. For this list we're running with the straight MSRP wherever possible, and as recently reported as we can get it. All the vehicles on this list are 2017 models, and all trims are reported where the lowest price and differing power levels intersect. Some choices were made for personal preference and some for sanity, avoiding things like all 48 trim levels of the Ford Transit, all with the same horsepower). If this list were a simple top ten, or even a top fifty, you'd be bored to tears with all the red, white and blue that is represented. Following perfectly with conventional wisdom, American cars really do lead the world where hp/$ is concerned. So, for the sake of variety (and the sheer joy of seeing a minivan 'win' one round of this thing) I've sorted out some top five and bottom five lists for broad power categories. Let's dive in. Less Than 100 Horsepower Okay, okay, this is hardly a category we'll grant you. But we've often tried to click off all the sub-100-hp cars on sale in the US, and making this list gave us an excuse. It also illustrates that none of these smallish vehicles bring cheap horsepower to the table - for that you'll need a motorcycle. The segment-leading Chevy Spark (above) asks just over $139 for each hp, and that Smart Fortwo Electric Drive has hp on sale for about the same price as its very distant family cousin, the Mercedes-Benz SL65 AMG (insert your favorite Smart joke here... we know you want to).