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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Exploring Romania's storied Transfagarasan Highway in a Jaguar F-Type V8 S

Top Gear is, in some ways, a victim of its own success. When it declares a road the best in the world, like it did with Romania's Transfagarasan Highway during its 14th season, you can't blame people for showing up and wanting to check it out. Of course, then the road becomes clogged with tourists and is less fun to drive.
But is it possible that there is an even better driving road in Romania? One that is higher, smoother and undiscovered by tourists - at least not yet? Henry Catchpole from Evo thinks that he may have found it while driving a Jaguar F-Type V8 S that makes a sound that evokes a World War II British fighter plane.
Scroll down to take a brief trip to Romania and bask in the wonderful roar of this topless Jaguar.

2016 Jaguar F-Type prowls the floor with new manual and AWD options

The Jaguar F-Type has become an instant enthusiast favorite for its alluring design, powerful, sonorous engines and rewarding handling. In short, it's a worthy successor to the iconic mid-century E-Type. But Jaguar hasn't been sitting idly, and it's continuing to refine and enhance the F-Type with subtle yet significant enhancements, including a bunch that are debuting this week at the Los Angeles Auto Show. The 2016 model year brings with it all-wheel drive, which will be standard on 550-horsepower F-Type R models. AWD will be optional on mid-level F-Type S models, which run the 380-hp V6. The system sends all of the supercharged engine's torque to the rear axle in default mode, but it can also be split with up to 50 percent going to the front axle when needed. Jaguar has even added subtle visual differentiators to the the AWD models, fitting them with body-colored sills and a new hood design. The penalty? the AWD system adds about 176 pounds to the curb weight. The F-Type also gets an available six-speed manual transmission for 2016 on V6 variants with rear-wheel drive. While obviously adding a more interactive driving character, the close-ratio manual is about 22 pounds lighter than the automatic gearbox. Jaguar has also given all F-Type models electric power steering, using a stiffer steering shaft to maintain the hydraulic setup's connected feel with the road. The 2016 models will be available in the spring, and pricing will be announced closer to launch. 2016 F-TYPE Gains All Wheel Drive and Manual Transmission Options – The 2016 model year Jaguar F-TYPE sports car receives new powertrain and driveline options – A six-speed manual transmission option will be available in rear-wheel drive V6 models – Instinctive All Wheel Drive® (AWD) extends the performance and dynamic capability of the F-TYPE – The 550hp F-TYPE R is now available in both Coupe or Convertible – All F-Type R models receive AWD as standard equipment, enabling 0-60 mph in 3.9 seconds.